XM: Your 2013 Outback has no Traffic Nav

[Tom28]

When I took delivery of my Outback, Traffic nav *WAS* working.

A couple days later, nothing. Hasn't worked since. In another thread I posted about calling SOA and they said XM said would take 7-10 days.

So, I had reason to call XM about the receiver in my F-150. So I inquire about traffic nav issue in my OB.

They had record of reviewing my Outback from when SOA called.

"Your unit is not equipped with traffic nav." is now what XM is telling me. Also, SOA is only paying for traffic nav demos for 2 other models. Not the OB. I ask if I can subscribe now to traffic nav and that's when they give me the line about the unit not being properly equipped.

Window sticker, and my experience say otherwise.

Unfortunately, SOA is closed today. But I'll sure be in touch with them and my dealer tomorrow.

[djz]

Several of us are dealing with this at the moment. I think I am in the home stretch, and should have mine resolved after almost 2 months of trying some time this week (I hope).

I have the person I have been dealing with's contact info at work if you want/need it I can PM it to you tomorrow.

There is a thread about it here:
XM NavTraffic trial subscription (2013 Outback)

[Tom28]

djz-->Please do.

I think XM was darn near calling me a liar as I was reading my window sticker to them.

[Harvey]

They told me the same thing. I called back and they turned it on.
Call again. If you get the wrong answer, call again.
Eventually you will get results.

[Tom28]

Originally Posted by Harvey

They told me the same thing. I called back and they turned it on.
Call again. If you get the wrong answer, call again.
Eventually you will get results.

Yeah, so far it isn't happening, Harvey. SOA called me back again today. "XM Says your radio doesn't support traffic nav".

So I called to speak with the lady who called. Wasn't in. So I spoke with a supervisor who is going to research it.

In the meantime, I sent up a note to customer@subaru.com with a picture of my window sticker and a shot of the screen showing traffic receiver.

I also told them (politely) that if they can't get this working then I expect the proper hardware to be fitted to my Outback, or SOA is buying this thing back from me and I'll go buy an Edge. Or something.

We'll see how that goes.

[djz]

Tom28, I just PM'd you. But I have gotten nowhere at this point. There is another thread about this in the "Audio, Video, Security, & Navigation" forum located here:
XM NavTraffic trial subscription (2013 Outback)