How long is too long for a new transmission?

[subiesailor]

Originally Posted by 1 Lucky Texan

^^^all good points, but you will likely need the SOA rep to get it done.

SOA Rep was involved with his case the second the Transmission was noted as being a failure. So all he needs to do is ask for it.

[1 Lucky Texan]

Originally Posted by subiesailor

SOA Rep was involved with his case the second the Transmission was noted as being a failure. So all he needs to do is ask for it.

undoubtedly you're right with a transmission coming from japan!

[grossgary]

Both sides sound about right. Not surprised you're annoyed, you need no adjustment on your part. Just do the best you can to be forward thinking and move on through this mess. I suggest not throwing any manufacturer out for anecdotal insignificance. But I'm too practical at times.

No vehicle is ever perfect, you're the sufferer of the outlier, you're the 1 in 10,000 unfortunately. Happens with every manufacturer.

If you extrapolate mileage costs minus gas costs - they're giving you hundreds of dollars in value - wipers, fluids, brake pads, light bulbs, etc. Or extrapolate a $20,000 car spread out over 10 years and you're making out a few hundred dollars a month...maybe approaching $1,000 if you use actual figures.

It's not your vehicle, not money in your pocket, and annoying, but they are giving you something, this is also costing them, and they have a system in place to protect you. Systems always fall short of being personal, but at least it's something and it's effective from a practical standpoint.

New models, new systems (CVT) generally have issues like this. It's rather common...for an uncommon situation (since new cars usually don't need much attention). That's the one risk of a new vehicle - very resource intensive (time or money) if you get into certain issues.

[coz375]

Your frustration is completely understandable. My family has owned a total of 19 Subaru vehicles since 1982 and never had a problem like this.

I personally would go for all I could get. Start with trying to swap your car, then go for the payments, but take no less than the extended warrantee. I would not give up on Subaru. They have had their issues, but they are one terrific, reliable, safe, long lasting, and for the most part, trouble free car.

Over the years that I have owned Subaru's, I have also owned a Mazda 626, Nissan Pathfinder, BMW 330Ci, and a MINI COOPER S. All of these cars were bought new and they are gone. I now own three Subaru's and don't plan on buying anyother make.

Best of luck to you and let us know how you make out.

[willt]

They should offer you an extended warranty no problem, and I think you have a good chance of them taking care of a few payments.

Have you considered bringing up the Lemon Law, you definitely fall into that as it requires a repair to be made 4 times or for the car to be out of service for more than 30 days. A friend of mine had their car bought back and they opted to receive the current model year(1 year newer) as a replacement along with the dealer taking care of a couple payments.

Either way I would say that Subaru is very reliable and this looks like a more isolated case, though I can understand your hesitation after dealing with this.

[subiesailor]

Originally Posted by willt

They should offer you an extended warranty no problem, and I think you have a good chance of them taking care of a few payments.

Have you considered bringing up the Lemon Law, you definitely fall into that as it requires a repair to be made 4 times or for the car to be out of service for more than 30 days. A friend of mine had their car bought back and they opted to receive the current model year(1 year newer) as a replacement along with the dealer taking care of a couple payments.

Either way I would say that Subaru is very reliable and this looks like a more isolated case, though I can understand your hesitation after dealing with this.

Do not talk Lemon law unless you plan on getting zero assistance from the car company and are stuck with a faulty product. So far his experience has not been such - long term loaner issued - factory new AT being installed at no cost etc.

Mention lemon law and you can expect Subaru dropping you like your infected with Herpes which case make sure you have a lawyer ready when you talk Lemon Law.

[willt]

Originally Posted by subiesailor

Do not talk Lemon law unless you plan on getting zero assistance from the car company and are stuck with a faulty product. So far his experience has not been such - long term loaner issued - factory new AT being installed at no cost etc.

Mention lemon law and you can expect Subaru dropping you like your infected with Herpes which case make sure you have a lawyer ready when you talk Lemon Law.

Great point actually, I suppose unless you are prepared for resistance and the possibility of a less than favorable situation, might be best to not bring it up.

[El Guapo]

I'm definitely NOT mentioning the Lemon Law. I feel Subaru has been good about at least providing a comparable loaner vehicle and I haven't been even 1 second without transportation. My issue is really more about loss of confidence in both the vehicle and the service department. I'm starting to believe that a no-charge, no-deductible 100k warranty would ease my concerns and I honestly feel that would be fair to both me and Subaru. As far as me buying a 2nd Subaru for the fiancee in January, well, that is going to be an incredibly hard sales pitch for Subaru to accomplish.

The really sad thing about this whole affair is that Subaru is now a running joke in our office of over 80 employees and among all my cycling and soccer buddies, family and friends in general. They all know I'm still in a loaner after 2+ months and they all know I bought the new Subaru in June. Comments have ranged from "I thought Subarus were supposed to be good" to "Guess you should have stayed with Mazda"

Oh well, hopefully the car gets fixed and all those people can go back to JUST making fun of me for owning a wagon

[Peter_Headland]

Originally Posted by El Guapo

this incredible inconvenience

Assuming they gave you another Outback as a loaner, where is the inconvenience? As others have said, your car will have several thousand miles less on it, which will save you hundreds of dollars on parts and service, and maybe help the resale value.

[subiesailor]

Originally Posted by El Guapo

I'm definitely NOT mentioning the Lemon Law. I feel Subaru has been good about at least providing a comparable loaner vehicle and I haven't been even 1 second without transportation. My issue is really more about loss of confidence in both the vehicle and the service department. I'm starting to believe that a no-charge, no-deductible 100k warranty would ease my concerns and I honestly feel that would be fair to both me and Subaru. As far as me buying a 2nd Subaru for the fiancee in January, well, that is going to be an incredibly hard sales pitch for Subaru to accomplish.

The really sad thing about this whole affair is that Subaru is now a running joke in our office of over 80 employees and among all my cycling and soccer buddies, family and friends in general. They all know I'm still in a loaner after 2+ months and they all know I bought the new Subaru in June. Comments have ranged from "I thought Subarus were supposed to be good" to "Guess you should have stayed with Mazda"

Oh well, hopefully the car gets fixed and all those people can go back to JUST making fun of me for owning a wagon

I have a huge family at one time it had Ford - GM products lots of them - today there are zero Fords - Zero GM's a bunch of Toyota's a many Subarus and even some early Hyundai's. Trust me Subaru has seen so much growth during the down times of the auto industry they aren't worried and continue to be very concerned about Customers and their products.

In the end its not the product but how the company treats people and Subaru has a long history of doing things right!