Join Date: Jun 2012
Location: Atlanta, GA
Car: 2000 OBW, 2001 OBW VDC, 2004 WRX, 1999 LEGACY L (in a heap)
Feedback Score: 0 reviews
If Subarupartsonline is a walk-up shipper who pays exactly the same rate as I would to ship anything, then I agree with their position. That relationship doesn't make them an agent of the seller in my view.
If Subarupartsonline enjoys any preferred shipping/vendor status and or receives benefits from Fedex individuals otherwise do not, then they do bear a proxy obligation in my view, and I agree with nhcycle.
I disagree with nhcycle leaning toward an overall view that the seller's mistakenly shipping the wrong item in the first place would then place an absolute and all-encompassing customer service obligation.
I disagree with the characterization that the seller did not take care of this situation in action...
But, I do agree with the criticism of the seller's choice of words in addressing the situation. If the seller is going to lay this at the feet of the buyer for not checking the goods were correct within 30 days return policy, (even though the error's was theirs in sending it,) then they should have either not said anything and taken care of it all, or refused to address it further and stuck to their 30 day policy which the buyer agreed to when they purchased.
the way this is presented at best tries to minimise their error by the comparison of the customer's failure to respond within their sales policy's terms.
but really. Buyer should check their #$@$ sooner.