Join Date: Feb 2016
Feedback Score: 0 reviews
SubaruPartsOnline.com has lost my business
I ordered 4 Subaru Outback Cabin Air Filters, SKU #72880AL00A, on December 1, 2015 from SubaruPartsOnline.com for $134.80. When I went to replace my car's filter in late January with one of these new ones, I discovered that they had shipped me the wrong filters. They had sent me 4 Subaru Forester Cabin Air Filters, SKU #72880FG000.
I immediately notified SubaruPartsOnline.com of their error. Their response was that they would "bend the rules for you on this one but we technically do not accept any returns or exchanges after 30 days."
Again, it was THEIR error, not mine.
They sent me a pre-paid FedEx return label but I did not keep the original shipping container (although each filter was still in its original box), so I had to use my own box. Problem was, FedEx would not accept my box and insisted that I had to use an official FedEx box. This cost me $13.34. SubaruPartsOnline.com refused to reimburse this expense.
I'm sure the Post Office would have accepted my box, but I had no choice since SubaruPartsOnline.com chose the shipper, FedEx.
I purchase a lot of goods online. This is the first time ever I've received the wrong item.
Am not happy that I had to pay an additional $13.34 to correct the vendor's mistake in order to receive what I had paid for.
I will never do business again with SubaruPartsOnline.com.