List of reported issues/General Info (2015)
I thought it would be nice to have a post that stays up-to-date with reported issues, possible resolutions and general tips. This list may include user-error/confusion issues as well. People are more likely to post about issues then non-issues so do not take this list as indication of widespread problems.
Please add any additional issues/update/corrections in a reply and I can update this first post.
General Info: All Outbacks for U.S. market are built in Lafayette, IN. Your vehicles production date is located on sticker near bottom of drivers side door.
Online owners manual can be found on Subarus Resource Center.
If you want a single PDF file that is easily searchable I created these:
Outback Owner Manual PDF
Navigation Owner Manual PDF
Outback Owners Manual + Navigation Manual PDF (applicable to all Outback owners even without Nav option)
Outback Owners Manual + Navigation Manual + EyeSight Manual PDF
Decoding 2015 Subaru VIN: 2015 Subaru VIN numbers, vehicle identification number
Noises
Wind - passenger side window
Wind - drivers side window
Popping - under hood
Popping - speakers
Crackling - from air conditioner
AC Fan - from air conditioner
Ping - when shifting into reverse
Under vehicle - vehicle off for hours and hear noise
Mechanical
Rear window sprayer
Interior
Glove compartment
Center dash console cover
Electrical
Remote start
Passenger side window
Power lift gate
Back-up Camera "help lines" intermittently missing
Infotainment
The Infotainment system is based on/made by Clarion. More complete list of voice commands can be found in the "Navigation Owners Manual" even if you do not have the Nav system option. See Voice Recognition System PDF.
To check the firmware version of the infotainment system:
When car is in ACC or ON, press and hold the "home" button then push the Audio/Tune button about 8 times.... lots more diagnostic info, can get version info on a lot of drivers, etc. (from http://www.subaruoutback.org/forums...015-present/188802-infotainment-system-software-updates-coding.html#post2147026)
Infotainment system plays random songs
Non-working CD player
Chassis
Paint peeling
Loose chrome trim on the right side of the car
Panel/door misalignments
Gas cap cover stuck
Fog lights loose
Miscellaneous Verifications
Items that should be checked in addition to those above before or shortly after driving off the dealer lot.
Updates:
11/06/2014 - added note that a kit for fixing wind noise is being shipped to dealers
11/09/2014 - added loose fog light fixture
11/11/2014 - added miscellaneous verifications, single PDF file manual links, how to get infotainment firmware version
11/16/2014 - added vin decoding page from cars101.com
I thought it would be nice to have a post that stays up-to-date with reported issues, possible resolutions and general tips. This list may include user-error/confusion issues as well. People are more likely to post about issues then non-issues so do not take this list as indication of widespread problems.
Please add any additional issues/update/corrections in a reply and I can update this first post.
General Info: All Outbacks for U.S. market are built in Lafayette, IN. Your vehicles production date is located on sticker near bottom of drivers side door.
Online owners manual can be found on Subarus Resource Center.
If you want a single PDF file that is easily searchable I created these:
Outback Owner Manual PDF
Navigation Owner Manual PDF
Outback Owners Manual + Navigation Manual PDF (applicable to all Outback owners even without Nav option)
Outback Owners Manual + Navigation Manual + EyeSight Manual PDF
Decoding 2015 Subaru VIN: 2015 Subaru VIN numbers, vehicle identification number
Noises
Wind - passenger side window
Description: wind noise coming from front passenger side triangle shaped window.
Resolution: SOA is aware of issue. Fix kit has been developed by SOA and is being shipped to dealers now. Can also be fixed easily by small piece of tape at top of triangle shaped window over weatherstrip. Reportedly vehicles built after 10/08/2014 have the fix already.
Resolution: SOA is aware of issue. Fix kit has been developed by SOA and is being shipped to dealers now. Can also be fixed easily by small piece of tape at top of triangle shaped window over weatherstrip. Reportedly vehicles built after 10/08/2014 have the fix already.
Wind - drivers side window
Description: wind noise coming from front driver side window.
Resolution: Unkown.
Resolution: Unkown.
Popping - under hood
Description: Popping noise when releasing brake. Did not occur when vehicle was new.
Resolution: Unknown.
Resolution: Unknown.
Popping - speakers
Description: Popping noise from speakers.
Resolution: May need new head unit. Have dealer inspect. See this POST.
Resolution: May need new head unit. Have dealer inspect. See this POST.
Crackling - from air conditioner
Description: Crackling noise from air conditioner.
Resolution: Unknown.
Resolution: Unknown.
AC Fan - from air conditioner
Description: Could hear the blower fan winding up when turned on.
Resolution: Dealer repaired. Was also missing air filter.
Resolution: Dealer repaired. Was also missing air filter.
Ping - when shifting into reverse
Description: When shifting into reverse I hear a strange ping sound.
Resolution: It is the shift interlock. Essentially when engaged you wont be able to shift into reverse at high speeds. When you are coming to a stop and below 5mph, the interlock disengages allowing you to shift into reverse.
Resolution: It is the shift interlock. Essentially when engaged you wont be able to shift into reverse at high speeds. When you are coming to a stop and below 5mph, the interlock disengages allowing you to shift into reverse.
Under vehicle - vehicle off for hours and hear noise
Description: Vehicle has been off for hours and a noise is coming from underneath the vehicle.
Resolution: Page 8 of Owners manual: You may hear a noise from under the vehicle approximately 5 to 10 hours after the engine is turned off. However, this does not indicate a malfunction. This noise is caused by the operation of the fuel evaporation leakage check- ing system and the operation is normal. The noise will stop after approximately 15 minutes.
Resolution: Page 8 of Owners manual: You may hear a noise from under the vehicle approximately 5 to 10 hours after the engine is turned off. However, this does not indicate a malfunction. This noise is caused by the operation of the fuel evaporation leakage check- ing system and the operation is normal. The noise will stop after approximately 15 minutes.
Mechanical
Rear window sprayer
Description: Rear window sprayer comes out as a slow trickle.
Resolution: Reportedly normal. The rear window "sprayer" is subjected to much different aerodynamics then the windshield wiper sprayers.
Resolution: Reportedly normal. The rear window "sprayer" is subjected to much different aerodynamics then the windshield wiper sprayers.
Interior
Glove compartment
Description: glove compartment does not fit flush once closed.
Resolution: Unknown.
Resolution: Unknown.
Center dash console cover
Description: Center dash console cover vibrates when down, must be up when driving. Post #1.
Resolution: Unknown.
Resolution: Unknown.
Electrical
Remote start
Description: Remote start does not work.
Resolution: Replace remote start unit otherwise unknown fix.
Resolution: Replace remote start unit otherwise unknown fix.
Passenger side window
Description: Passenger side window does not operate from drivers side controller.
Resolution: Post. Turn the key to the on position, then Using the passenger side window switch, lower the window half way down and roll it up closed, hold the switch up for 2 seconds after the window closes. Now the driver side switch should work.
The cause for the error is said to be from the car losing battery power.
Resolution: Post. Turn the key to the on position, then Using the passenger side window switch, lower the window half way down and roll it up closed, hold the switch up for 2 seconds after the window closes. Now the driver side switch should work.
The cause for the error is said to be from the car losing battery power.
Power lift gate
Description: Power lift gate does not open as expected.
Resolution: Press and release button quickly. If you press and hold, or press more than once it may open slightly and stop. (thanks miyata_fan)
Resolution: Press and release button quickly. If you press and hold, or press more than once it may open slightly and stop. (thanks miyata_fan)
Back-up Camera "help lines" intermittently missing
Description: Putting vehicle in reverse does not show "help lines" overlaying backup camera video.
Resolution: From page 6-22 of manual: "For some models, if you shift to the “R” range within approximately 8 seconds after turning on the ignition switch, help line and warning message may not be displayed. Wait for approxi- mately 8 seconds or more after turning on the ignition switch before shifting to the “R” range. Then help line and warning message will be displayed."
Resolution: From page 6-22 of manual: "For some models, if you shift to the “R” range within approximately 8 seconds after turning on the ignition switch, help line and warning message may not be displayed. Wait for approxi- mately 8 seconds or more after turning on the ignition switch before shifting to the “R” range. Then help line and warning message will be displayed."
Infotainment
The Infotainment system is based on/made by Clarion. More complete list of voice commands can be found in the "Navigation Owners Manual" even if you do not have the Nav system option. See Voice Recognition System PDF.
To check the firmware version of the infotainment system:
When car is in ACC or ON, press and hold the "home" button then push the Audio/Tune button about 8 times.... lots more diagnostic info, can get version info on a lot of drivers, etc. (from http://www.subaruoutback.org/forums...015-present/188802-infotainment-system-software-updates-coding.html#post2147026)
Infotainment system plays random songs
Description: Songs may randomly start playing songs.
Resolution: Replace head unit.
Resolution: Replace head unit.
Non-working CD player
Description: CD player does not work.
Resolution: Dealer fix.
Resolution: Dealer fix.
Chassis
Paint peeling
Description: Paint peeling on rear, passenger side fender (near tire).
Resolution: Needs to be repaired/repainted by dealer. Reportedly a problem on "first production run" vehicles.
Resolution: Needs to be repaired/repainted by dealer. Reportedly a problem on "first production run" vehicles.
Loose chrome trim on the right side of the car
Description: Creates a rattle at certain freeway speeds. See video: https://www.youtube.com/watch?v=AUcG6m5RDH4
Resolution: Fix by dealer.
Resolution: Fix by dealer.
Panel/door misalignments
Description: General misalignment in body panels (doors not closing flush, Engine hood). Example #1.
Resolution: If bad enough may need dealer intervention.
Resolution: If bad enough may need dealer intervention.
Gas cap cover stuck
Description: Unable to open gas cap cover.
Resolution: Dealers needs to adjust.
Resolution: Dealers needs to adjust.
Fog lights loose
Description: Fog lights move when pushed.
Resolution: Have dealer tighten or tighten yourself.
Resolution: Have dealer tighten or tighten yourself.
Miscellaneous Verifications
Items that should be checked in addition to those above before or shortly after driving off the dealer lot.
- Engine oil level
- Passenger side has floor mat holders
- Airflow for each vent is fairly equal (some have had one vent that had noticeably reduced output)
- Cruise control works
- Power lift gate opens and closes properly (if equipped)
- All accessories on your invoice/vehicle order are included.
- USB ports work? How do we properly verify this?
- Missing items? Does anyone have a complete "contents inside this box" list?
Updates:
11/06/2014 - added note that a kit for fixing wind noise is being shipped to dealers
11/09/2014 - added loose fog light fixture
11/11/2014 - added miscellaneous verifications, single PDF file manual links, how to get infotainment firmware version
11/16/2014 - added vin decoding page from cars101.com