ARGH - 2015 windshield and rock salt - Subaru Outback - Subaru Outback Forums
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post #1 of 15 (permalink) Old 12-23-2016, 09:45 PM Thread Starter
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Thumbs down ARGH - 2015 windshield and rock salt

I was driving north on I-65 in Indiana Thursday, with a salt truck about 1/4 mile ahead. I caught a piece what I assume was rock salt midway up on the driver side. The salt was not unusually large, about 1/8 to 1/16 of an inch across. It just made a small 'thwack' sound. There was just a small "ding" about the size of a pinhead.
This morning I awoke to find about a 6-7 inch crack running from the left edge of the windshield to the right. I assume a cold night and cool down from a warm car caused the crack to spread.

I had a 2004 Highlander for 9 years. Had several impacts much worse than this with no ill effect.

I have to drive about 650 miles back home. I hope the window will keep itself together (I'll put a roll of duct tape in just in case).

Should I expect a hassle from Subaru on replacement or is this a known problem (there sure seems to be a lot of posts around windshield issues).

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post #2 of 15 (permalink) Old 12-23-2016, 10:00 PM
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Yeah, sorry to hear it. Our windshields are thin and crack easily, unfortunately.

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post #3 of 15 (permalink) Old 12-23-2016, 10:18 PM
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Originally Posted by zslg01 View Post
I was driving north on I-65 in Indiana Thursday, with a salt truck about 1/4 mile ahead. I caught a piece what I assume was rock salt midway up on the driver side. The salt was not unusually large, about 1/8 to 1/16 of an inch across. It just made a small 'thwack' sound. There was just a small "ding" about the size of a pinhead.
This morning I awoke to find about a 6-7 inch crack running from the left edge of the windshield to the right. I assume a cold night and cool down from a warm car caused the crack to spread.

I had a 2004 Highlander for 9 years. Had several impacts much worse than this with no ill effect.

I have to drive about 650 miles back home. I hope the window will keep itself together (I'll put a roll of duct tape in just in case).

Should I expect a hassle from Subaru on replacement or is this a known problem (there sure seems to be a lot of posts around windshield issues).
Given that the windshield was struck by an object before it cracked, I don't think Subaru would cover this. However, your insurance company should - of course, depending on your coverage. Many insurers will replace free, with no deductible, but YMMV. Good luck...I'm on my second in less than a year (gravel truck).
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post #4 of 15 (permalink) Old 12-27-2016, 12:46 PM Thread Starter
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Seems like a real issue ... see for example 2015 Outback Windshield Crack
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post #5 of 15 (permalink) Old 01-07-2017, 08:11 PM Thread Starter
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Sent an email to Subaru Customer Service ... seems there is an extension to warranty for windshields.
I already had it replaced under insurance but they will refund me the $100 deductible.
Pays to ask. Too bad my dealer had never heard of the warranty :-(
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post #6 of 15 (permalink) Old 01-07-2017, 11:26 PM
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Given that the windshield was struck by an object before it cracked, I don't think Subaru would cover this. However, your insurance company should - of course, depending on your coverage. Many insurers will replace free, with no deductible, but YMMV. Good luck...I'm on my second in less than a year (gravel truck).


I am surprised how many outbacks follow the mythical "gravel truck" while no other car that I ever owned followed one. Because I never had to replace a windshield yet.


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post #7 of 15 (permalink) Old 01-07-2017, 11:29 PM
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The windshields are about as durable as the paint!!!!! Horrible!
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post #8 of 15 (permalink) Old 01-07-2017, 11:48 PM
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If you were on I65 in Indiana you should have stopped by the factory and asked them to put a new one on for you.
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post #9 of 15 (permalink) Old 01-09-2017, 12:47 PM
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right there in Lafayette..!!

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post #10 of 15 (permalink) Old 01-10-2017, 06:10 PM Thread Starter
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That was my wife's comment LOL ...
Drove right by the place with a ding in the windshield.

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