[eps105]

I am cross-posting this on all of the related threads to make sure the word gets out about this -- see my suggestion at the bottom for each of you to contact Subaru....

I got an e-mail back from Subaru after submitting a complaint via webform. So, they're aware of the problem but wouldn't comment on if a fix is coming.... Here is the official response:

Thank you for contacting Subaru of America. I am sorry that your e-mail was prompted due to a concern with your vehicle. The dealer has advised you correctly that there has not been a technical service bulletin issued pursuant to throttle response. Our technical services department has been apprised of some similar concerns shared by fellow Subaru owners. In the event that a reprogramming becomes available, you will be notified via mail. Your dealer will also be notified in the event that a Technical Services Bulletin becomes available as well

Here was my submission:

Hi there. I am a very satisfied owner of a shiny new Outback 3.6R Limited. The car is flawless except for a notable problem with the throttle response. This is not a defect specifically with my car but rather it appears to be a common issue across all 3.6R Outbacks discussed by many new owners on various Internet message boards, such as Hesitation Issues with 2010 Outback Limited 3.6R .

Quite simply, the problem is that when accelerating from a ROLLING start (~5-20 MPH), there is NO throttle response for the better part of 1/2 - 1 second. Then, depending on how far the pedal is pressed, one can get lurched forward when the throttle does finally respond.

The response issue does NOT occur from a dead stop, but it DOES occur even if I am in manual mode and already in first gear. For these two reasons, I believe it is a throttle programming issue and not a transmission problem.

So I am writing you today to ask three questions:
1) Does SOA already know about this problem?
2) If so, is a solution (PCM, TCM update, etc.) being developed?
3) And if so, when is the fix expected to be released as a service bulletin?

I have reported this problem to my dealer's service department and he noted that they have no service bulletins in the system yet for this and do not know what is in the pipeline. That is why I am escalating this to you. Thank you in advance for any assistance you can provide!!

I suggest that everyone experiencing this problem lets SOA know about it and maybe they will be more pressed to release a fix. Also, when you register your complaint with them using your VIN#, they will mail you when a service bulletin is released. The link is here: https://www.subaru.com/shopping-tools/contact-us.html --> Choose the "Vehicle Problem" option. They responded to me the same day.

Cheers,

Elliot