Quote:
Originally posted by tom.lanning
I agree with what you say, but a company that really cares about its customers would at least let the customers know (through their dealer network and website) that the company knows it is a problem and is looking for a solution. As a new-to-Subaru Outback owner, I was hoping they were a little more in tune with the times.
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I was very happy and surprised that a customer service agent from SOA contacted me concerning the hesitation issue. At this point, they are in reactive mode to truely determine the cause of the issue. Proactively going out and contact consumers may cause more harm then good; basically a "the sky is falling" affect. Dealerships will be inundated with customers and would flood the service channel with unnecessary requests.
At this point it is an annoyance. It has not injured anyone, nor caused a fatality. Although, if a consumer has raised this (or any other) issue with SOA directly, then a kindly worded letter to the consumer might be a nice jesture.
M