Originally posted by Whitlow
jri, thanks for keeping us updated. This is good information for every Canadian customer who gets the 'dire warning' routine from sales staff (and managers) at the dealerships on this side of the border.
Two things I also wondered about, if you don't mind elaborating:
1) what exactly was the proof you were given about the reciprocal arrangements (which you referred to above) between SOA and Subaru Canada pertaining to the warranty?
2) Was there any issue about having to produce documents proving country of origin and certification regarding recalls & compliance since the date of manufacture? (You mentioned the recall, but I wondered what you had to do to get the letter.)
Hi Whitlow, the "proof" I have is a response to an e-mail that I sent to firstname.lastname@example.org
. The reply states:
"This to confirm that there is a reciprocal agreement between Subaru of America and Subaru Canada, Inc. The U. S. warranty is valid in Canada and any warranty condition will be repaired by a Canadian dealer as covered by the U. S. warranty.
You will have to contact the National Registrar of Imported Vehicles before bringing the car to Canada.
Canadian dealers should be advised by you that the vehicle is a U. S. vehicle so that they can confirm the warranty is still in effect as the Canadian dealer will not have the VIN on their data base.
Hope this information is helpful for you.
Subaru Canada, Inc."
I'm still leary about my first trip to my local dealer for warranty work, but hopefully they realize that they will get to make money off of all the maintenance work, money that would have otherwise gone to a Honda dealer if I couldn't import the Subaru...
To answer the second question, Canada customs had a list that they looked at to determine country of origin. I have not had to show the recall clearance letter yet, but it was also very easy to obtain. I called SOA, and gave them the VIN number, and they faxed me the letter within hours.