reimbursement cheque from subaru usa?

[mbraun]

HI. I just had our 2011 outback in for repairs here in Winnipeg, and submitted my bill ($3200) to subaru usa. After about 8 weeks we received a cheque but its short about $600. Thus far, Subaru usa says the difference is that they don't pay for shop supplies (stupid add on by most garages) and the startler; they don't cover taxes. I have one person thus far come forward to say that their entire bill was covered, including a rental car, taxes etc. but need more people to provide feedback. I think they've made a mistake, and I sure hope so as $600 is a few hamburgers...

[pfbmgd]

Keep us informed on how you do .

[mbraun]

so far not so good. Can only talk to the one customer service person (not anyone in the finance dept) so far. He keeps to his guns about no tax paid out yet I keep hearing from people they received all their money, including taxes... What I don't have, are invoice numbers so I can prove that this is true. I'm still trying to get others on forums to help me out. I'm sure people are very busy, but it would be nice to get a bit of help here. Maybe after Christmas...

[plain OM]

I've been following your saga in several threads. I don't have an answer, or an example, but I'm just as puzzled by the difference in the payment where others seem to have received a full refund.

In another post you mentioned that the work involved the "shaker TSB" and tires. I'm wondering if there are items on the invoice that was submitted to SOA that are not normally covered by their warranty, or not covered in this particular case. It's one thing to check with others if they had a full refund, but that will be a good case (a precedent) with SOA only if the same work, or work having the same coverage, was involved. For example, if your invoice shows $50 in shop supplies, but another's invoice that was fully paid, does not, then that could be why there's a difference in the refund. Tires is another example -- tire defects are not normally covered by the Subaru warranty. If the dealer changes the tires on instruction of Subaru to deal with a shake problem, then they should be covered, but if the dealer changes the tires because they can't be balanced, then that's often an issue with the tire maker. I'm not saying this is the case, but it might be beneficial to go through the invoice item-by-item to see if any items might have been excluded by SOA.

[mbraun]

HI. To be more specific, SOA has defined each part of the work order, and in most cases the parts and labor payback are within a few dollars of the billing. Its the taxes, shop supplies etc, that make up the $600 difference. Its not that they didn't pay out for anything specific, except taxes, shop supplies and one diagnostic fee where "nothing was found" (which I"m okay losing, but the taxes and other stuff is a little tough to take!)

[plain OM]

Thanks for the clarification, especially that they the itemized the refund for each of the billed labor and parts items, but left out the separately listed taxes and shop supplies (and the diagnostic fee). That would make the comparison to others more of a case.

[mbraun]

thanks. problem is I can't get any specific details of others experiences. The best I have received is that they paid X amount and got X amount back. I have one person who itemized their labor time and parts, but I'm not sure about the taxes. Still hoping to get more information before talking to subaru again. This is a little frustrating.

[mbraun]

Well, I have good news and bad news and confusing news.... After talking to the supervisor at customer service numerous times, we received a cheque to cover the taxes on the warranty work we received. On the letter, it claimed they had done it as a "favour", but on the phone she claimed they had a new policy that stated that after Jan 1st, they would no longer be paying the taxes where they had up to that point. Something doesn't quite make sense as we had the work done in Oct. Anyway, we got our money, but still don't know exactly what Subaru USA's policy is about payment on warranty claims. Would be nice to actually know. I guess the worst case scenario is that I lose 12% of my money on warranty claims.

[scoobydoo2]

Originally Posted by mbraun

Well, I have good news and bad news and confusing news.... After talking to the supervisor at customer service numerous times, we received a cheque to cover the taxes on the warranty work we received. On the letter, it claimed they had done it as a "favour", but on the phone she claimed they had a new policy that stated that after Jan 1st, they would no longer be paying the taxes where they had up to that point. Something doesn't quite make sense as we had the work done in Oct. Anyway, we got our money, but still don't know exactly what Subaru USA's policy is about payment on warranty claims. Would be nice to actually know. I guess the worst case scenario is that I lose 12% of my money on warranty claims.

...sounds like the $$$ you saved by buying in the US is coming back to bite you...that's too bad.

[satonepro]

Since I saved $6000,00 by buying my 2.5 Limited in the States, I'm ready to loose a little on warranty repairs done in Canada. So far, no problems with the car and a lot of money saved in my pocket !!!