Sure, but they DO pay attention to them! I ripped apart a dealer from which I had received poor service, a few days later I got a call from the SM at that dealer wanting to make it right. Considering I needed 2 trips and a close inspection by me to ensure my vehicle had been reassembled correctly (the best I could tell), I had no desire to get a free oil change from them.
My Reno Subie (Lithia) really SUX and SOA knows it! Luckily All I have needed is an oil change (free for life when I bought the OB)., and the serpentine belt change from SOA.
They are friendly but completely overloaded due to the popularity of the brand in the Reno area! I would not be too inclined to have any major work done there...too many complaints in the waiting lounge!
SOA is not going to ream Lithia out for almost any reason, and Lithia is so big that it would not matter anyway IMHO!
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