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Old 03-07-2012, 12:43 PM   #1 (permalink)
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Angry 2011 OB reverse failed in MT

Have there been problems with reverse failing in OB with MT???

my OB is about to hit 6k miles and the reverse went out.. I never once to my knowledge put it in reverse while the car is moving ..

dealer said district guy will approve 75% coverage but still seems strange that it would fail with so little mileage .. just wondering if this is known problem and if there is any where on the net with information on it

Thought i got rid of car problems when I got rid of my Audi wagon
guess the curse follows me


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Old 03-07-2012, 12:45 PM   #2 (permalink)
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why 75%?

anyone else drive the car? family member, Valet, car wash attendant, Jiffy Lube, etc.?
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Old 03-07-2012, 12:47 PM   #3 (permalink)
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thats what i dont get why only 75% coverage..

I am wondering if dealers dont get the same amount from work done even if subaru is paying for it so are trying to get me to cover 25% so they make some money?
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Old 03-07-2012, 12:58 PM   #4 (permalink)
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I think they suspect mistreatment before they even open the transmission up.

If it hasn't been abused, you should call Subaru and ask for a regional rep (or w'ever they call them) to meet with you and the dealer when they examine the insides of the transmission.
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Old 03-07-2012, 02:07 PM   #5 (permalink)
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Quote:
Originally Posted by 1 Lucky Texan View Post
I think they suspect mistreatment before they even open the transmission up.

If it hasn't been abused, you should call Subaru and ask for a regional rep (or w'ever they call them) to meet with you and the dealer when they examine the insides of the transmission.

I'm sure that's what they suspect and why the 75% coverage, but that's just bad policy. Presume competence and take the customer's statement at face value until there is evidence otherwise. Everyone feels better about the process and it really takes the edges off an otherwise stressful event. Just chalk it up to a cost of doing business and adjust your margin calculations according. Adjust prices if the margins get squeezed too much. Penalizing good people won't stop liars.

Best of luck with this. I have a 2011 6MT as well, so I am keenly interested in the outcome. Please post again with the resolution and results.

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Old 03-07-2012, 02:43 PM   #6 (permalink)
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Quote:
Originally Posted by 1 Lucky Texan View Post

I think they suspect mistreatment before they even open the transmission up.

"Suspicion" ain't sufficient grounds to renege on a warranty. Also,
the warranty doesn't belong to SOA, it belongs to the customer --
it's standard equipment. ...not just a good idea, THAT'S THE LAW.

The burden of evidence for "mistreatment" is on Mother Subaru.
If SOA can't show that the customer is at fault, they're legally
responsible to cover it entirely.

...google: "Magnuson-Moss Warranty Act"

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Old 03-07-2012, 02:46 PM   #7 (permalink)
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I'm guessing dealer is feeding you a line of BS and that the SOA rep will of course approve 75% if he tells the rep that you agreed to pay 25%.

I'd as to talk to the rep personally. My Mom had some paint issues on her '09 Forester when it was new, the local dealer wasn't too helpful, but after my Dad pushed to talk to the SOA rep, things went smooth and painless.
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Old 03-07-2012, 03:46 PM   #8 (permalink)
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What do you mean "reverse went out"?
Is it popping out, partially engaging, making noise, teeth missing from the gears?
I am guessing it is a shifter cable adjustment as reverse gear does not suddenly disappear. I'll bet reverse is there just the shifter is not engaging it.
Was the failure sudden or gradual? What were you doing or trying to do when the failure was discovered?
I'm sorta new to the forum but reverse failures is not something I've heard about.
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Old 03-13-2012, 09:24 PM   #9 (permalink)
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Default Update.

Talked to SOA.. dealer cracked car open looked at it.. SoA is saying thats all they will do is 75% also and sticking to it..
the
bill is 1400+ they are saying because its a new car they are willing to pay 75% out of loyalty to a new customer. which if i agree to that it would be 350 for my part..

When i was first told this only thing i agreed to was for them to find out what was wrong with my Outback. I was told 75% even before I contacted SoA.. the tech said it was in a email from the district rep.


suposedly teeth are missing or something on the reverse gear and few other things need to be replaced. When i go to put it in reverse and remove my foot from the clutch the stick physically pops out of position like nothing is holding it in gear..

To my knowledge I never put it in reverse while the car was moving forward .. I think I would have heard or felt the car do something bad if i had.. The car has just under 6k miles ...


I got rid my Audi wagon which i hated because of repairs which is the only non manual I have owned since was 16.. my first car even being a 1988 subaru wagon with MT.. gutless wonder I think that's why my mom liked it for me ... did not really get up and go but would take me any where safely...

Not sure what my next step..
parents think i should see if the dealer will cover the remaining amount that SoA wont..
Did i mention i ended up with a subaru since my parents currently own a brand new 2011 and cant remember the year but its the turbo wagon they made a few years back that they only made for 2 year or something.. Because they love their cars.. Total with my car and what my parents have currently we have had 5 subaru wagons
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Old 03-13-2012, 10:08 PM   #10 (permalink)
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breaking a manual like that is very hard to do. Some one did it and the damage probably occured just before you discovered it.
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