2010 PAINT FAILURE: Spider Web EFFECT - Subaru Outback - Subaru Outback Forums

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Old 03-31-2011, 06:06 PM   #1 (permalink)
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Default 2010 PAINT FAILURE: Spider Web EFFECT

My BLACK 2010 OUTBACK looks likes like a spider web. The clear coat has failed and everytime I wash the car more spider webs are created. By Summer my car will be gray!
Subaru sent out a "distict engineer" who (of course) says it is NOT a warranty issue.....but their paint and body guy said that if I were to trade in the car that they would have to buff it correct the damage. I did exactly that--it lasted until the next time I washed the car and the spider webbing appears again.
This has been an ongoing problem for other Outback owners as well---I have read about this problem on this site but for some curious reason those posts no longer exist.
SUBARU WILL NOT HONOR THEIR WARRANTY AND FIX MY CAR. Please contact me if you are having any similar issues. Jerome Johnson 503-804-5239
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Old 03-31-2011, 07:19 PM   #2 (permalink)
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You bought a black car the spider web look is caused by dirt trapped in the cloth then scratching the surface of the clear coat. All dark paints will show this but black is the worst. The good thing is that the paints subaru is using now are pretty **** hard except on the plastic bumpers where a softer more flexible paint is needed this softer paint will be even more prone to the scratching ie spiderweb look.

How to avoid it? Lots and LOTS of water and soap on clean rags! I have the dark blue OB I limit my washing to when I can really do it right quickie wash jobs on black or dark blue do far more damage than they are worth.

When the car is really filthy such as mine now I will use 3-4 rags per side with lots of soap and water to get the car clean. So far I have very little regarding swirl marks or your term spiderweb going on. Wheels are done with a rag that never touches the car

Also you should not be pushing hard against the car when washing just light touch and two wipes per rag one for each side before it gets sprayed and soaked again with soap and water this keeps the grit vs paint down to a minimum.

Rag one front fender & hood to center hood then across the front of the car

Rag 2 side mirror housing - driver door window - pillar roof and sun roof

Rag 3 passenger door center pillar window - roof - then bottom plastic kicker last

Rag 3 rear fender - rear pillar windows roof then last lower body panel.
The rear end of the car I generally end up doing last with a clean rag.

Then the wheels are the final - final

The whole idea you do not want to be wiping the kick panels or the really dirty stuff then run that same rag over your doors and fenders. You want to go the other way cleanest to dirtyest.

To remove the spiderweb yes you need to go full buffer and depending on how light or deep they are even a buffer with just a soft pad nothing on it and a clean car can take them out. The deep stuff might take more work - but the whole idea to start with is to avoid causing them to start with.

A really dirty car is fine its not till you start wiping that dirt into the paint that the spider web or scratches are happening. Which case multiple clean rags and do the heavy dirty spots last with the rag before you start a new rag.
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Old 03-31-2011, 07:21 PM   #3 (permalink)
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Last of all there are zero auto makers or dealers who will warranty your black paint due to the swirl marks or your term spiderweb given all paints do this when washed with dirt Black just shows it really well. Dark Blue also
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Old 04-01-2011, 02:51 AM   #4 (permalink)
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Originally Posted by subiesailor View Post
Last of all there are zero auto makers or dealers who will warranty your black paint due to the swirl marks or your term spiderweb given all paints do this when washed with dirt Black just shows it really well. Dark Blue also
Ha, well, explain why Subaru repainted my dark blue Outback under warranty because of the exact issue he is referring to.



I know I have seen many 2000-2004 Outbacks that have issues with their clear coat. When I had my car repainted under warranty in the fall of 2006, the regional Subaru rep told me that there were a batch of our cars where the clear coat had been over applied, causing this sort of cracking.

I had no problems getting them to repaint the car. Just took a little persistence.
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Old 04-01-2011, 08:14 AM   #5 (permalink)
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Default probably all correct

I think you're all correct as dark colors do show scratches and/or swirl marks more than medium or lighter colors, but the spiderwebbing of the paint as described by OP might be a more serious/dramatic/defective unrelated issue.

Noah
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Old 03-24-2012, 12:08 PM   #6 (permalink)
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Default spiderweb in 2011 outback

I also have spiderweb spots in my paint and will be going to dealer 3-26
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Old 03-25-2012, 06:33 PM   #7 (permalink)
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I have a 11 Outback, red. The hood has been re painted due to paint flaking off. Now I have a spot that looks like rust coming up. I hand wash my cars weekly, wax every three month's and live in the south. The car is garaged. The dealer is great as they took care of the hood, but I am not bothering to go back again. The paint is paper thin, not what I expected on a $32K car. I'm loosing my butt, but am trading it in. My first and last Subaru.
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Old 03-26-2012, 07:44 AM   #8 (permalink)
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Quote:
Originally Posted by subiesailor View Post
You bought a black car the spider web look is caused by dirt trapped in the cloth then scratching the surface of the clear coat. All dark paints will show this but black is the worst. The good thing is that the paints subaru is using now are pretty **** hard except on the plastic bumpers where a softer more flexible paint is needed this softer paint will be even more prone to the scratching ie spiderweb look.

How to avoid it? Lots and LOTS of water and soap on clean rags! I have the dark blue OB I limit my washing to when I can really do it right quickie wash jobs on black or dark blue do far more damage than they are worth.

When the car is really filthy such as mine now I will use 3-4 rags per side with lots of soap and water to get the car clean. So far I have very little regarding swirl marks or your term spiderweb going on. Wheels are done with a rag that never touches the car

Also you should not be pushing hard against the car when washing just light touch and two wipes per rag one for each side before it gets sprayed and soaked again with soap and water this keeps the grit vs paint down to a minimum.

Rag one front fender & hood to center hood then across the front of the car

Rag 2 side mirror housing - driver door window - pillar roof and sun roof

Rag 3 passenger door center pillar window - roof - then bottom plastic kicker last

Rag 3 rear fender - rear pillar windows roof then last lower body panel.
The rear end of the car I generally end up doing last with a clean rag.

Then the wheels are the final - final

The whole idea you do not want to be wiping the kick panels or the really dirty stuff then run that same rag over your doors and fenders. You want to go the other way cleanest to dirtyest.

To remove the spiderweb yes you need to go full buffer and depending on how light or deep they are even a buffer with just a soft pad nothing on it and a clean car can take them out. The deep stuff might take more work - but the whole idea to start with is to avoid causing them to start with.

A really dirty car is fine its not till you start wiping that dirt into the paint that the spider web or scratches are happening. Which case multiple clean rags and do the heavy dirty spots last with the rag before you start a new rag.
swirl marks =/= spider-webbing
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Old 06-24-2012, 11:12 PM   #9 (permalink)
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Quote:
Originally Posted by rockhopjohn View Post
Ha, well, explain why Subaru repainted my dark blue Outback under warranty because of the exact issue he is referring to.



I know I have seen many 2000-2004 Outbacks that have issues with their clear coat. When I had my car repainted under warranty in the fall of 2006, the regional Subaru rep told me that there were a batch of our cars where the clear coat had been over applied, causing this sort of cracking.

I had no problems getting them to repaint the car. Just took a little persistence.

NICE!!

So much for zero auto makers warrantying their dark paint?
Facts?...what are those?
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