XM NavTraffic trial subscription (2013 Outback)

[hadouken]

Is the 2013 Outback w/ Nav meant to come with a NavTraffic trial subscription? The satellite radio trial works fine but ever since I set up an account on the SiriusXM website I no longer get traffic info. The call center worker told me that my trial doesn't include traffic information, but I had it for about five days after initial purchase. Figured I should check before I fork out the subscription fee for something that I thought was included in the trial.

I'm beginning to think that SiriusXM doesn't even know it's available on the 2013 Outback, since their NavTraffic availability page does not list it and I can't find the option on my account to add it.

[kbhersh]

Did you see traffic flows as RED, YELLOW and GREEN when it was still under Subaru?

[hmorse]

I believe that traffic is only available through certain FM stations that are capable of sub-audible information in conjunction with a Sirius account. If there are none in your area you will not get traffic. Please share what you find out through Sirius.

[kbhersh]

First make sure that your area has coverage:

SiriusXM Traffic Overview - SiriusXM Radio

and then check to see if the traffic is enabled (you may have to call XM to find out).

I did find that my 2013 Outback should have had 4 free months of XM radio and traffic but the dealer was not aware. I am currently working with Subaru of America to get my traffic and navigation to work correctly.

[AcinonyxRex]

XM NavTraffic is included for 4 months free on 2013's. I'm currently under the free trial evaluating whether or not I'll continue to use it.

I had almost a year's subscription left from my 2011 that they simply added the 4 months to of XM and NavTraffic to.

Keep after them and ask to work your way up the food chain until you get it resolved.

As an aside, NavTraffic is delivered via satellite signal through data from Navteq.

[catric69]

Subaru.com

SiriusXM in Your Subaru



4-month trial subscription to XM Select package and NavTraffic® with the all-new Subaru navigation system.

SiriusXM is available in all eight Subaru models as either a factory-installed option with an included four-month trial subscription or dealer-installed option with an included three-month trial subscription.

Subaru first launched SiriusXM in 2006 with the Model Year 2007 Forester and Impreza.

[hadouken]

Thanks for the responses. I emailed SOA, they confirmed the 4 months + traffic and they have contacted SiriusXM on my behalf. SiriusXM has been hopeless & inactive even after SOA's contact over two weeks ago, so I will have SOA follow up again.

[djz]

Same here, and same story. The Subaru rep I have been dealing with told me on Saturday that it would take up to two weeks before it would be working. I have had the car for a little over a month at this point with no working nav traffic.

[hadouken]

djz, I was able to convince the SiriusXM customer service rep to enable NavTraffic on my car if I paid for it (after their assertion that it does not support NavTraffic). That was before contacting SOA, who has assured me that the subscription fee will be credited to my account. So adding a paid NavTraffic subscription may be an option for you, although it also risks complicating the resolution process.

[hadouken]

Time for an update. The current state is that my radio & NavTraffic service is working, I have a credit on my SiriusXM account of about $14 (after paying about $8 for NavTraffic) but the trial period is still only 3 months whereas Subaru has confirmed that it should be 4 months.

The fight goes on.