Join Date: Aug 2011
Feedback Score: 0 reviews
Bluetooth stopped working - second time
I have a slightly different, but very curious problem. 2011 Subaru Outback Premium, Harman Kardon audio with Bluetooth, HTC Incredible 2 phone.
At first, it paired and functioned properly. After a few months, the system would not function with the phone, even though both the phone and HK system noted they were paired. Sometimes shutting down the car and restarting would get it to work. Finally it completely failed. Subaru replaced the radio, and all seemed to work. About 8 months later, the system has again failed. The phone and HK show pairing. I tried deleting the connection, and re-pairing, to no avail. The phone works with other BT devices. My car's BT does work with the Subaru technician's phone. My phone works on other Subarus!
Additionally, the Subaru dealer claims they changed the radio on the previous service, and the BT worked for 8 months. However, after the radio exchange, my preset stations were still there, the satellite connection was still active, and my phone contacts still there - IN MY VOICE. How is this possible if they changed the radio? Is this data stored in some place other than the radio? It's as if there is some software code that is rejecting my particular phone!?!?
The Subaru dealer cannot figure it out, and I am to be contacted by their factory service expert.
Any suggestions would be greatly appreciated.