Join Date: Mar 2019
Feedback Score: 0 reviews
The takata airbag recalls have been an issue for several manufacturers. There almost 30 million vehicles affected in the US alone... There is no magic warehouse filled with Keebler elves making replacement airbags 24/7... it takes time to manufacture and distribute the replacement parts needed for all of the affected cars.. some cars have 1, some have 2 airbags that need replacement. Also, there are different color trims that need to be produced.
I currently work at a Mercedes dealer, we have been dealing with the Takata issues for a few years and have been handling them in phases...
Letters went out to affected owners about 3-4 years ago informing them of the recall. We began receiving replacement airbags about 1-2 years ago. If your are doing the math, that is about 1-2 years clients were waiting anxiously for replacement parts to be available since they were made aware of the issue...
Clients began getting letters stating parts were available for based on the age of the vehicle and the geographical area of where the vehicle was purchased or registered (phases).. I would typically see a new phase of cars every 1-2 months.
We started with all of the oldest affected cars first and have been gradually working the newer vehicles. We still have some newer model cars whose “phase” is not up yet and still shows their recall as “pending” on the vin report. That means we can’t even order parts for it yet..
Try not to take your frustration out on the dealers, we want to do the recalls. It can be a couple hundred $ warranty repair. I personally try to write up as many as I can, but we are still at the mercy of the manufacturer/distribution centers supplying us with the airbags. Plus we are competing we all of the other dealers trying to keep their inventory stocked.
As of today, some airbags we have in stock, some need to be ordered which can take anywhere from a few days or a few weeks.
One last thing... if your airbag or SRS light is on, please do not wait until you do the recall and assume it is going to be fixed. 99% of the time, an airbag or SRS light has nothing to do with the Takata airbag recall. Most dealers are not even going to replace the airbag if there is a current code in the SRS system, it must be fixed or diagnosed first.