Found a Lower Delivered Price? - Subaru Outback - Subaru Outback Forums
 
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post #1 of 7 (permalink) Old 06-10-2010, 01:45 PM Thread Starter
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Found a Lower Delivered Price?

We try hard to offer the lowest delivered price on all the tires we carry. In fact, we have a dedicated department that shops the competition to make sure we are indeed the cheapest delivered price out there. We are human though and some prices fall through the cracks. If you've found one lower, we want to know! We will beat our competitions lowest delivered price (unit price + freight). We won't be undersold! Just keep in mind that most of our competitors don't show you the total price until you're in their shopping cart. For an accurate comparison, be sure to add their additional shipping charges to their base price.
There are two ways to contact us about our low price guarantee. The fastest way is by calling us at 1.888.459.4080 or your local Discount Tire/America's Tire store. All of our sales agents have the necessary on-line tools to look up the cheaper price and ensure you're getting the best possible deal. You can also submit the cheaper price on our websites at Discount Tire Direct.com or DiscountTire.com (SEE THE EXAMPLE BELOW). We will contact you within 1 business day (excluding Sunday) after you submit the lower price.
Discount Tire has been in business for 50 years and we have built relationships with all of the top tire and wheel manufacturers. We take pride in offering the lowest prices, the most choices and the best customer service in the industry. With your help, we can continue ensuring the best possible pricing! We appreciate your continued support and the opportunity for your future business.


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post #2 of 7 (permalink) Old 12-21-2011, 05:00 PM
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i've tried this without any luck.. never heard back..

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post #3 of 7 (permalink) Old 12-21-2011, 06:02 PM Thread Starter
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We apologize if this happened to you. We assign any message we get through this link every day to our agents that are required to contact the customers back by the end of the day.

If you did not receive a call or email back please PM us your name and number and we will take care of it for you.

Thanks for your feedback.

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post #4 of 7 (permalink) Old 08-24-2013, 04:10 PM
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The statement
Quote:
We will beat our competitions lowest delivered price (unit price + freight).
in the first post is just false. I called Discount Tire Direct today and found out that they include their rebates in this low price guarantee. So in my case I'd have to pay them $72 more upfront for a set of 4 tires, and then after waiting for their $75 rebate I'll be $3 less. That's just nonsense, it's not worth the hassle. I could bet they wouldn't include their competitors' rebates in those guys prices, they would argue that the delivered price is what matters.

And btw they don't do any low price guarantee on the web as the picture seems to imply, all you get after filling the form is a 'call us' reply. Not a big deal, but they could just say that instead of making you fill a form.
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post #5 of 7 (permalink) Old 08-26-2013, 02:18 PM Thread Starter
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And btw they don't do any low price guarantee on the web as the picture seems to imply, all you get after filling the form is a 'call us' reply. Not a big deal, but they could just say that instead of making you fill a form.
I'm sorry to hear you haven't had the best experience with our found it lower price guarantee. We reserve the right not to match a competitors price if they are running a sale or rebate but I haven't heard of a competitor's price that we haven't offered to beat.

If you fill out the form on www.discounttiredirect.com with a valid phone number we will call you. This may vary by region if you are using the Found it lower online form on www.discounttire.com.

If you would like additional help with this, please PM us. We will do the best we can for you but not all offers can be combined.

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post #6 of 7 (permalink) Old 08-26-2013, 04:39 PM
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Quote:
Originally Posted by Discount Tire View Post
I'm sorry to hear you haven't had the best experience with our found it lower price guarantee. We reserve the right not to match a competitors price if they are running a sale or rebate but I haven't heard of a competitor's price that we haven't offered to beat.
No there's no sale or rebate in the competitor price, it's that you include your mail-in rebate in your price match. So your statement that you match the delivered price is just false, you don't. You match price after including your rebates and excluding your competitor rebates, as you just stated. That's not much value.
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post #7 of 7 (permalink) Old 08-26-2013, 07:30 PM Thread Starter
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If we weren't running a rebate it would be a straight up price match but right now we are running a rebate and some of our mail in rebates can not be combined with a price match.

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