Join Date: Mar 2015
Location: Mooresville, NC
Car: 2016 OB 3.6R - Carbide Gray
Feedback Score: 0 reviews
Driver Seat Squeak
I am fairly certain I have already made up my mind on this, but I thought I would ask here just to get some feedback.
My driver seat squeaks, bad, anytime you accelerate or decelerate. It is very annoying to someone OCD like me who doesn't use the radio but about 25% of the time. Yes, I know I am weird, but I actually do enjoy the silence.
Anyway, on to the point. I have taken my car back to a certain unnamed dealer 3 times now, and personally I feel that is extremely excessive, for the same thing. I have worked in the dealer business, and I know that many techs are just parts changers that don't actually know how to diagnose anything. I was fortunate enough to work with guys (many moons ago) that actually were competent and knew how to diagnose things. But I am really running out of patience with this dealer. The first time they tried to throw it off on the "drop stop" that is just a cotton filled piece of leather that I have between the seat and the center console, when clearly if you bothered to drive the car you would notice the squeak is very evidently a metal squeak. I have mostly self diag'ed it to be the seatback frame and connection to the seat bottom. But the second time I took it back they said that it was the bottom and seat rails, and claimed they did know exactly what I was talked about this time. So I took it back a couple of friday's ago and they called me that night and said it was finished. It didn't even take me getting half way home before it "came back", not that it ever really left. So it makes me wonder if they even check their work when they are finished, as they have now had in my 3 times for the same issue (two, if you don't count having to go back for the parts coming in for installation.)
So should I try them a 4th (3rd?) time? or just call it and go somewhere else. They are so much closer than the other dealers, and that is really why I have been taking it to them. The manager is actually very nice, and seems like he is trying to make the shop better, but it seems like he doesn't have the support staff to help with that yet. (he just took over from an absolute horrendous manager, who I had a previous multi-trip issue with) So do I just waste my time..... again..... and see if they can fix it this time, or should I just go 30-45 min south and let another dealer look at it? There is nothing mechanically wrong with the car, it's just an irritant. But this is really starting to grate on me. I have been trying to get it fixed for about 6k miles now. (about 3 months)
Just looking for thoughts and opinions, there is no wrong answer. I would also like to know if anyone else is experiencing this.