2015 OB,cracked front cat at 84K miles.Dealer says it's not warranteed. - Page 4 - Subaru Outback - Subaru Outback Forums
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post #31 of 45 (permalink) Old 08-15-2018, 04:17 PM
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Update: None as of yet.

I went to the muffler guy last week. He put the car up on the lift, took one look under it at all the stuff that's in the way that he'd have to remove, and decided he didn't want to deal with it. Said I'd be better off having the Subaru people taking care of it, and he'd probably have to charge me about $500 to change out the part, assuming I brought him the part. (He's more comfortable working on classics, I think.)

So I called the Subaru phone number today. Told them the mileage, and that the front cat had split at a seam. Gave them the VIN, (which he asked for the "vehicle's VIN number", which if you know what those three letters stand for is twice redundant. Aargh,) said he'd look into it and get back to me by 7:00 PM tomorrow. That's where we stand so far.
I'd be a little surprised if Subaru is unwilling to help you. Especially given it is so close to being out of warranty. Dealers are the worst thing about the car business, I really wish Tesla would help to destroy the dealer model, and I'm not even in love with the brand. I just hate dealers. Good luck on whatever happens.



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post #32 of 45 (permalink) Old 08-15-2018, 04:36 PM
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I'd be a little surprised if Subaru is unwilling to help you. Especially given it is so close to being out of warranty. Dealers are the worst thing about the car business, I really wish Tesla would help to destroy the dealer model, and I'm not even in love with the brand. I just hate dealers. Good luck on whatever happens.
Tesla seems to be digging itself a very deep hole with the SEC. Don't think the dealer model is going anywhere anytime soon.

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post #33 of 45 (permalink) Old 08-16-2018, 04:24 PM
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Tesla seems to be digging itself a very deep hole with the SEC. Don't think the dealer model is going anywhere anytime soon.
I very much agree here. I'll be a little surprised if Musk is still the CEO next year (if not in jail), and still alive a few years from now.


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post #34 of 45 (permalink) Old 10-24-2018, 07:11 AM Thread Starter
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Update:

Subaru says the emissions warranty on this model is only for 8 years/80K miles. It's out of warranty (91K as of this writing).

They will pay for half, as a "good will gesture". This means I'm still out of pocket for about $750.00.

I had to fight with them to get that much. I doubt anything further will be paid.

I guess the "glass half full" way to look at it is: If this is the only thing that breaks between here and 100K, I'm still ahead for not having purchased the extended warranty.

It's going in tomorrow for the repair. My only question is, if the part is only about $450, and they say it will be ready in only a couple hours, that's one heck of a labor charge per hour. Unless they're billing me book hours and getting it completed earlier. Is there any wiggle room to negotiate price with them on this? Should I be calling other dealers and getting pricing information from them, or will they all quote me the same price?

Thanks, all.
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post #35 of 45 (permalink) Old 10-24-2018, 07:30 AM
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Nevermind

Just be thankful for what the One has given to you.


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post #36 of 45 (permalink) Old 10-24-2018, 09:01 AM
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Nevermind

Just be thankful for what the One has given to you.
I agree. Some folks are never satisfied. Out of warranty, not entitled to squat, Subaru makes a goodwill gesture of 50% and still not happy.

All you can do is
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post #37 of 45 (permalink) Old 10-24-2018, 05:04 PM
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If it’s PZEV, isn’t it 15 years or something like that? I don’t know, I remember PZEV models lasting longer.

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post #38 of 45 (permalink) Old 10-24-2018, 05:24 PM
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If itís PZEV, isnít it 15 years or something like that? I donít know, I remember PZEV models lasting longer.
At least they have larger catalytic converters which mean additional cost.

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post #39 of 45 (permalink) Old 10-24-2018, 07:49 PM
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It's going in tomorrow for the repair. My only question is, if the part is only about $450, and they say it will be ready in only a couple hours, that's one heck of a labor charge per hour. Unless they're billing me book hours and getting it completed earlier.
They probably are using book time. But something else is that a job like that may require more than one person to be working on it at the same time. Two mechanics for, say, three hours (book) is six hours of labor.

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Is there any wiggle room to negotiate price with them on this? Should I be calling other dealers and getting pricing information from them, or will they all quote me the same price?
No clue. You can try.
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post #40 of 45 (permalink) Old 10-24-2018, 10:56 PM
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Check your VIN. I think if position 6 = A it's PZEV. B = non PREZ. This is for the 2.5l. I didn't check codes for the 3.6. A web search will tell you the states that adopted Calif. PREZ standard, namely the extended warranty. However from what I can determine not all states have adopted the extended emission warrant for PREZ vehicles. For example my Arizona PREZ OB only has the standard Federal emissions warranty. A search suggest NJ does.

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