Join Date: Apr 2019
Feedback Score: 0 reviews
First time Subaru customer here.
Short story, bought my 2019 Outback Limited back in October of 2018, thrilled with the purchase initially after getting rear ended in my 2013 Infiniti G37 sedan, which totaled it out sadly. MY initial reactions were fantastic, the test drive was great, minus the head unit randomly dieing on us (Should have took that as a sign) during the test drive. Afterward we decided on a Blue 2019 outback limited with every option.
For reference, I have attempted to update my 2019 Outback Limited 2.5 with the build released on April 4th, 2019. I updated my HU with version 19.01.07 in hopes that it would have fixed the Apple Carplay issues that I was having, exactly the same issues as others, Crackling audio during voice navagation, speakers randomly only working on the dash, and the random complete non functionality of Carplay about 2 weeks ago. It did not fix the problems, in fact it made them a more regular occurrence.
Come this week, I downloaded 18.35.50 and attempted the update this evening, and it gave the USB authentication errors that other users have posted here, so a revert does not seem to be user possible. This is quite frustrating, as a software engineer by trade these types of releases since 2018 would not be tolerated, you ALWAYS build in the ability to revert back a build, especially if updating firmware on a HU. This was not meant to be a rant post, but if this is how Subaru operates it makes me question owning this vehicle and it will more likely than not, be my last Subaru product.
At this stage I suppose I will contact the dealer in which I purchased the car to get the Head Unit replaced, as silly as that is because of a software issue, the HU operates normally about 50% of the time, but seemed to be about 80% before going to 19.01.07.
I hope others DO NOT upgrade their Head units to 19.01.07 because of as tonight, there does not seem to be a easy way to fix this problem other than going through a HU replacement under warranty...