Join Date: Jul 2018
Location: Lawrence, KS
Car: 2018 2.5 Premium
Feedback Score: 0 reviews
Wife called saying she was stuck in friends relatively flat driveway that was lightly covered in snow. The first clue something wasn't right. Got there and noticed rear wheels weren't getting power. I took the car in and over a week later my '18 OB with 8k mi has an entire new transmission. New CVT, rear diff, and rear axles. Dealers paperwork stated over $11,000 in work.
The new trans is now making a high pitched whine that it didn't make before. Don't trust my OB's long-term reliability now.
Less than 24 hours after repair-
Heat shield came off my car at ~70mph. Scared the crap out of me and sounded like an explosion. Cartwheeled down the road and struck the car behind me. I immediately pulled over and the car it struck kept going. Went immediately back to the dealer. They were very nonchalant about it, "oh, sorry, we'll order another and have it on by Thursday." Also mentioned high pitch whine.
Subaru has offered a buy back or swap due to it reaching Vermont Lemon Law thresholds. The whining sound was an internal pump that failed on the NEW transmission. Dealer invoices were $11,007 for the first trans and $8756 for the second (CVT only).
My dealership experience was terrible. Don’t want to get on that rant though. However Subaru of America customer service was awesome. I’m not sure what I’ll replace it with; but, SOA did a good job and I may look the Ascent.
2018 Outback 2.5i Premium