Distance-to-Empty Software Update - Subaru Outback - Subaru Outback Forums
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post #1 of 101 (permalink) Old 04-01-2019, 11:54 AM Thread Starter
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Distance-to-Empty Software Update

I just got this email:
----------------------------------------

Subaru Service Program WUD-89

Distance-to-Empty Software Update

Regarding VIN: xxxxxxxxxx

Dear Subaru Owner:

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

Subaru has developed a software update to the Distance-to-Empty logic (which indicates how far you can travel on existing fuel levels) for certain 2017 model year Legacy and Outback vehicles. This software update is intended to ensure improved accuracy of your vehicle’s Distance-to-Empty feature which is displayed in the vehicle instrument panel.



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It's irksome to have to go to a dealer to get such a trivial matter resolved. It should be a download.



Now if they had an update to remove the fake shift points, I'd camp out to be first in line!

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post #2 of 101 (permalink) Old 04-01-2019, 12:01 PM
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Agreed. It is ridiculous. I was told that I would probably need to leave my vehicle, for at least a day, so they could apply this update. Quite an imposition.


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post #3 of 101 (permalink) Old 04-01-2019, 12:22 PM
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I wish I was in a place where a free update to a distance to empty display and a trip to the dealer was my biggest complaints about life.
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post #4 of 101 (permalink) Old 04-01-2019, 12:28 PM
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It's irksome to have to go to a dealer to get such a trivial matter resolved. It should be a download.
They have to remove the display from the car to update the firmware. It's not something that can be updated by connecting a cable. No way to make it a user download. It's not trivial.

Dan

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post #5 of 101 (permalink) Old 04-01-2019, 12:28 PM
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I was in and out in like 25-30 minutes at the dealer for this.
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post #6 of 101 (permalink) Old 04-01-2019, 12:31 PM
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Agreed. It is ridiculous. I was told that I would probably need to leave my vehicle, for at least a day, so they could apply this update. Quite an imposition.


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I had mine done when in for an oil change. Took an extra 20 minutes.
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post #7 of 101 (permalink) Old 04-01-2019, 12:35 PM Thread Starter
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They have to remove the display from the car to update the firmware. It's not something that can be updated by connecting a cable. No way to make it a user download. It's not trivial.



What I am hearing is that it's a BAD design.
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post #8 of 101 (permalink) Old 04-01-2019, 12:37 PM Thread Starter
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I wish I was in a place where a free update to a distance to empty display and a trip to the dealer was my biggest complaints about life.

Well, good luck with that.
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post #9 of 101 (permalink) Old 04-01-2019, 12:38 PM
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I wonder if this update will change anything as far as the fuel mileage calculation displayed on the dash. I already have an appointment to have that adjusted down 6%. A couple of days after I made that appointment this update showed up in the service campaigns and recalls section of MySubaru.com for my car. If this update changes the accuracy for the mileage calculation I hate to also be getting a second adjustment as well.

I will ask at the dealer but I'm not hopeful that they will know enough to give me a good answer.


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post #10 of 101 (permalink) Old 04-01-2019, 01:07 PM
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Agreed. It is ridiculous. I was told that I would probably need to leave my vehicle, for at least a day, so they could apply this update. Quite an imposition.


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Did you tell them that?
I ask for a loaner and non issue.

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