Quitting subarus due to the dealers - Page 6 - Subaru Outback - Subaru Outback Forums
 46Likes
Reply
 
LinkBack Thread Tools Rate Thread
post #51 of 86 (permalink) Old 04-15-2019, 04:40 PM
Registered User
 
cometguy's Avatar
 
Join Date: Dec 2018
Posts: 30
Feedback Score: 0 reviews
It's really too bad that we have to put up with the dealership model as it stands in the USA. It would be much nicer if dealerships were not owned by mega-rich people who pay their employees crap. It's a travesty that salespeople don't get paid decent salaries with benefits, instead of commissions based on how much they sell; it's a crappy model that shows capitalism at its worst. The owners shouldn't make more than twice that of the average salary of his employees. It's too bad that dealerships can't be non-profit co-ops, in which everybody wins -- customers and employees -- without owners getting dirt rich.

cometguy is offline  
Sponsored Links
Advertisement
 
post #52 of 86 (permalink) Old 04-15-2019, 04:40 PM
Registered User
 
SnowGo's Avatar
 
Join Date: Dec 2017
Car: 2017 Outback 3.6R Limited
Posts: 323
Feedback Score: 0 reviews
Quote:
Originally Posted by johnre View Post
You've defined both the problem and the solution in the same paragraph! And now with forums such as these available to everyone, the referral isn't necessarily word-of-mouth, it can be online.

The indie shop that fixed my head gaskets is well regarded in Portland, and I've sent many here to them. No one I've heard of has had a bad experience with them, as far as I know.
Online reviews/referrals are only good to the extent that you trust the person making them. Most of the people here on SubaruOutback.org seem pretty trustworthy, but generic review sites (e.g. Yelp) are rife with fake reviews to pump up business ratings. That's why I still prefer word-of-mouth over word-of-keyboard.

SnowGo is online now  
post #53 of 86 (permalink) Old 04-15-2019, 05:11 PM
Registered User
 
Join Date: Jun 2008
Location: San Francisco
Posts: 22,749
Feedback Score: 0 reviews
Quote:
Originally Posted by Carl Abrams View Post
It's not an accounting mistake - it's the minor detail that customers that DO come into dealerships want to come into a clean, modern facility, with amenities for them or their kids while they shop. Also the car manufacturers THEMSELVES are pushing that onto dealerships, too. The building I'm in now (I moved from the $10 million temple on the north side to the other dealership in town last month, that's why I changed my signature.) is easily 30 years old. And it looks and feels like it. That's why next year we're building a new facility - we don't have room for the volume of sales staff, shop staff, parts, or inventory we need to keep on hand now (even with 2 day shipping from the RDC available.)

There's a bit of a philosophy change that's being pushed by the 20 groups and manufacturers that's trying to get RID of good customer service, and just have sales staff here that say, Welcome to XYZ Subaru, what car did you find online today that you want to buy? Oh, this one? Good choice. Fill this out and I'll get your keys. I'm sorry, you want to know what about the car? Sorry, look it up on the internet, I'm just here to collect the money.

Little rant on my part there.
Yeah well the dealer days are numbered. The big box stores that donít double as warehouses are all changing or closing up.

Both my rental houses ie long term renters have gone from 2 cars to 1 car and one renter is now carless and rents or does Uber. Rides his bike otherwise. In the burbs several neighbors are switching their 2nd car to a membership vehicle with x number of miles a month etc. All of these people fly then rent a car at the other end. None camp or hike.

They are all financially able to pay cash for pretty much any car they would want but arenít interested.

Those of us who are car people hate the current dealer monopoly BS so much we literally go and buy a used one from a private owner to skip the dealer.

Yeah you could say the mega mart dealer thing is probably the most hated place other than maybe the proctologistís office.
subiesailor is offline  
post #54 of 86 (permalink) Old 04-15-2019, 06:35 PM
Registered User
 
Pilot1226's Avatar
 
Join Date: Aug 2016
Location: NJ, USA
Car: 2019 Subaru Forester Premium, Crystal Black Silica, Pkg 15
Posts: 1,275
Garage
Feedback Score: 0 reviews
For what it's worth -

I'm not pleased with my local dealer, so I drive out of my way to another nearby dealer.

The local dealer I don't care for is 3 miles away. The non-local dealer that I buy and service my Subies at is about 20 miles away. And it's worth it.

Shop around, and if you're truly unhappy with a franchise, contact Subaru of America and let them know.

Pilot, Subaru Ambassador, Northern NJ Area
2019 Forester Premium, Crystal Black Silica & Black Cloth, Package 15
Former 2011 Outback 2.5i Limited & 2009 Legacy 2.5i Limited

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Pilot1226 is offline  
post #55 of 86 (permalink) Old 04-15-2019, 06:50 PM
Registered User
 
rsrocket1's Avatar
 
Join Date: Jul 2008
Location: Northern California
Car: 2008 Outback 2.5
Posts: 771
Feedback Score: 0 reviews
Quote:
Originally Posted by Carl Abrams View Post

There's a bit of a philosophy change that's being pushed by the 20 groups and manufacturers that's trying to get RID of good customer service, and just have sales staff here that say, Welcome to XYZ Subaru, what car did you find online today that you want to buy? Oh, this one? Good choice. Fill this out and I'll get your keys. I'm sorry, you want to know what about the car? Sorry, look it up on the internet, I'm just here to collect the money.

Little rant on my part there.
Unfortunately Carl, that's the way a lot of people are WANTING to do business with car dealerships. Just like Amazon or fleabay. Get the best price, cringe at the though of negotiations, just pay for the car, pick up the keys and drive away. Much of the next generation of 20-30 YO's are figuring that individual ownership of cars is a waste of money with Uber and Lyft for most transportation needs plus a short term rental to go off the "grid" and no time wasted in upkeep of a car that drops in value faster than you can benefit from using it.

For the OP Justchillin,
Good luck with your Toyota Dealership. For your sake I hope they don't change their business model like your Subaru Dealership did.
rsrocket1 is offline  
post #56 of 86 (permalink) Old 04-15-2019, 07:43 PM
Registered User
 
Join Date: Jan 2015
Location: Oklahoma City
Car: 2015 2.5i Limited Forester (3rd Subie)
Posts: 1,926
Feedback Score: 0 reviews
Quote:
Originally Posted by rsrocket1 View Post
Unfortunately Carl, that's the way a lot of people are WANTING to do business with car dealerships. Just like Amazon or fleabay. Get the best price, cringe at the though of negotiations, just pay for the car, pick up the keys and drive away. Much of the next generation of 20-30 YO's are figuring that individual ownership of cars is a waste of money with Uber and Lyft for most transportation needs plus a short term rental to go off the "grid" and no time wasted in upkeep of a car that drops in value faster than you can benefit from using it.
The biggest problem with this is simple, really. Uber and Lyft could work great if you're in a congested and compact metro area. What about those parts of the country that AREN'T in a metro area, or parts of the country where there is no such thing as mass transportation?

That's where the old business model will still come into play. I grew up in rural Indiana - nearest neighbor was literally half a mile away. I live in a suburb city that's surrounded by Oklahoma City. Now that I've switched places, I've gone from a 34 daily round trip to a 13 mile daily round trip. There is no such thing as mass transit here. Just going out to eat like the wife and I did would cost us $30 for a round trip via UberX.

How's that going to work for the DFW metroplex? Those two cities and their suburbs are bigger than Rhode Island and Connecticut combined. (9,286 square miles)
tumbleweed 49 likes this.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Carl Abrams is offline  
post #57 of 86 (permalink) Old 04-15-2019, 07:59 PM
Registered User
 
z28dug's Avatar
 
Join Date: Jun 2015
Posts: 4,017
Feedback Score: 0 reviews
Quote:
Originally Posted by cometguy View Post
It's really too bad that we have to put up with the dealership model as it stands in the USA. It would be much nicer if dealerships were not owned by mega-rich people who pay their employees crap. It's a travesty that salespeople don't get paid decent salaries with benefits, instead of commissions based on how much they sell; it's a crappy model that shows capitalism at its worst. The owners shouldn't make more than twice that of the average salary of his employees. It's too bad that dealerships can't be non-profit co-ops, in which everybody wins -- customers and employees -- without owners getting dirt rich.
Hmmm, I know CarMax employees making 6 figure incomes. How much more do you think they should make for selling cars?

Many dealerships are owned by publicly traded corporations. You have the option of investing, becoming an owner and attend stockholder meetings to voice your concerns.

"Another Brick In The Wall", PF 1979
"Happiness Is A Warm Gun", Beatles 1968
"The Rubber Banned Man",Spinners 1976
2011 SS Camaro
1984 Corvette
z28dug is online now  
post #58 of 86 (permalink) Old 04-15-2019, 09:39 PM
Registered User
 
Join Date: Jan 2017
Location: NE Ohio
Car: 2017 Outback
Posts: 226
Feedback Score: 0 reviews
Quote:
Originally Posted by cometguy View Post
It's really too bad that we have to put up with the dealership model as it stands in the USA. It would be much nicer if dealerships were not owned by mega-rich people who pay their employees crap. It's a travesty that salespeople don't get paid decent salaries with benefits, instead of commissions based on how much they sell; it's a crappy model that shows capitalism at its worst. The owners shouldn't make more than twice that of the average salary of his employees. It's too bad that dealerships can't be non-profit co-ops, in which everybody wins -- customers and employees -- without owners getting dirt rich.
Sales guy's around here make 100k on average.
Mechanics that bust flat rate usually ends up around $25 an hour.
Lets ask them if they want to split their money to help the owner to keep the lights on.
You must still live in moms basement to say something like that.
Ravenworks is offline  
post #59 of 86 (permalink) Old 04-16-2019, 08:24 AM
Super Moderator
 
Brucey's Avatar
 
Join Date: Nov 2005
Location: WV
Car: '17 3.6 Limited
Posts: 8,657
Feedback Score: 0 reviews
Quote:
Originally Posted by SnowGo View Post
Online reviews/referrals are only good to the extent that you trust the person making them. Most of the people here on SubaruOutback.org seem pretty trustworthy, but generic review sites (e.g. Yelp) are rife with fake reviews to pump up business ratings. That's why I still prefer word-of-mouth over word-of-keyboard.
I've touched on this before but it is known that the internet is fake.

Fake comments, fake videos, fake reviews, fake upvotes, fake profiles, etc etc.

I know a guy that used to do the Amazon "I was sent this for free for an unbiased review" thing and someone called them out that it wasn't unbiased Amazon stopped allowing it. Now the manufacturers send the money directly to purchase the item and review it. Amazon actually made it worse for trying to stop it.

I've seen bot farms that are wall to wall hundreds of cell phones all making their own fake posts then talking to themselves and responding. To make it look like users are happily chugging away to almost anyone. All for the chance of getting our attention for just a few moments.

The Ferengi rules of acquisition 190 applies:

"Hear all. Trust nothing."
rsrocket1 likes this.
Brucey is online now  
post #60 of 86 (permalink) Old 04-16-2019, 08:58 AM
Registered User
 
Join Date: May 2013
Posts: 744
Feedback Score: 0 reviews
Quote:
Originally Posted by cometguy View Post
It's really too bad that we have to put up with the dealership model as it stands in the USA. It would be much nicer if dealerships were not owned by mega-rich people who pay their employees crap. It's a travesty that salespeople don't get paid decent salaries with benefits, instead of commissions based on how much they sell; it's a crappy model that shows capitalism at its worst. The owners shouldn't make more than twice that of the average salary of his employees. It's too bad that dealerships can't be non-profit co-ops, in which everybody wins -- customers and employees -- without owners getting dirt rich.
Ahuh...... the whole world should be one big happy socialist utopia...... people are doing what a capitalist society does....donít like a business practice....go somewhere else....people vote with their wallet.....

Nhcycle is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Subaru Outback - Subaru Outback Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Rate This Thread
Rate This Thread:



Similar Threads
Thread Thread Starter Forum Replies Last Post
of older subarus pre 2008 what years are best havepaddle General Discussions 11 04-18-2019 06:39 PM
An interesting look at Subaru's labor practices katekebo News & Media 6 08-05-2015 03:12 PM
New to Subarus - is this a good deal Coulson Problems & Maintenance 12 10-13-2008 04:36 PM
Northern Utah Dealers rico585 Dealership Reviews 1 09-21-2008 12:40 AM
Subarite's Vehicle Review (Subarus Versus....) Subarite General Discussions 4 05-06-2006 01:10 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome