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Thread: Official Information on the Outback Stop Sale/ Recall Reply to Thread
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  Topic Review (Newest First)
11-07-2018 11:21 AM
jennifer_winget A brilliant for the update. it's seem looks very much effective whenever we got that kind of information for that. but i wanna say dealer should be more sound to the claim n complain.
05-19-2016 09:17 PM
Jeff Weidner
Isn't it ironic

Quote:
Originally Posted by Flashpoint View Post
As an ASE and Subaru trained dealer tech who gets the joy of doing this job all day long. 2016 and 17 Outbacks and Legacys are affected by this. If you look at the base of the steering column at the firewall inside you will see the sticker with the code. 6228-6416 is the range I believe. I have over 100 to do and they are coming about 12 a week. 6 for push button and 6 for key ignition. The inspection itself takes 5 minutes but the replacement involves removing interior trim and the steering wheel to get the column out. Subaru says it will take 1.6 to 1.8 hours each car. The wheel will not come off in your hands the car will just stop responding to your input of turning. It is going to take some time to get through all these cars. Subaru suggests calling there tow company and having it towed to the dealer. They pay the tow bill and the loaner. We also cannot sell any car that has an open recall or a known safety issue or face fines.
I understand your pain. Ironically as I was shopping to buy my new outback, they boasted that because of the reliability, the service dept. only needed 3 technicians, compared to the adjacent VW dealer, which had 10-12. I'm sure these timelines are equal parts "parts availabilty" and technician capacity.
05-18-2016 10:25 PM
Flashpoint As an ASE and Subaru trained dealer tech who gets the joy of doing this job all day long. 2016 and 17 Outbacks and Legacys are affected by this. If you look at the base of the steering column at the firewall inside you will see the sticker with the code. 6228-6416 is the range I believe. I have over 100 to do and they are coming about 12 a week. 6 for push button and 6 for key ignition. The inspection itself takes 5 minutes but the replacement involves removing interior trim and the steering wheel to get the column out. Subaru says it will take 1.6 to 1.8 hours each car. The wheel will not come off in your hands the car will just stop responding to your input of turning. It is going to take some time to get through all these cars. Subaru suggests calling there tow company and having it towed to the dealer. They pay the tow bill and the loaner. We also cannot sell any car that has an open recall or a known safety issue or face fines.
05-15-2016 11:24 AM
balthus
Quote:
Originally Posted by Jumpem View Post
It is on the steering column. Look at the steering column above the brake pedal for the white sticker with "NSK" in large letters on it.
Thank you - it took some maneuvering for my old body to contort itself into position and it was impossible to get a clear photo but my eyes worked well enough to read off the numbers into a voice memo on my phone and then check and cross-check with my DH.
05-15-2016 11:06 AM
balthus OK our NSK # is: 962010501 so did we dodge a bullet?

Am I translating this to mean ours was made 2/01/2016 so we are good as we are before the range starting 6228 by 27?

Thanks.
05-15-2016 09:08 AM
Jumpem
Quote:
Originally Posted by balthus View Post
Can you be more specific how to find this sticker? Thanks.
It is on the steering column. Look at the steering column above the brake pedal for the white sticker with "NSK" in large letters on it.
05-14-2016 11:35 PM
balthus
Quote:
Originally Posted by ATsawyer View Post
Just returned from the dealer -- dodged a bullet. While my VIN number was within the recall range, the serial number on the steering column is what matters. The nine-digit number is on a sticker just above the brake pedal. In my case, it was 964210381, or by Subaru's code, the four numbers after the first one indicating year, month, and date. As I understand it, if your steering column falls between March 22 and April 16th, you're out of luck (6322-6416).
Can you be more specific how to find this sticker? Thanks.
05-14-2016 01:10 AM
Jama I'm just driving mine with the lane keep assist engaged! Then I can just brake when the steering wheel disengages...
JUST KIDDING! Dropped mine off at dealer and driving my loaner car til fixed.
05-13-2016 11:03 PM
FlagRS
Quote:
Originally Posted by OutbackOllie View Post
Attached is the Subaru TSB from the NHTSA.gov website with all the information regarding diagnostic procedure and how the column will be replaced if needed. Many have asked how much of the vehicle will need to be disassembled to replace the column.
Thanks for posting the TSB, doesn't look too bad.

My column was born 04/06/16, it's sitting in my garage with about 250 miles on it. Scheduled to go in next Wed.
05-13-2016 10:31 PM
OutbackOllie Attached is the Subaru TSB from the NHTSA.gov website with all the information regarding diagnostic procedure and how the column will be replaced if needed. Many have asked how much of the vehicle will need to be disassembled to replace the column.
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