2021 Touring XT, Crystal White Pearl
We have a 2015 Limited and noticed some time ago that the outside button on the liftgate does not work. The fob will always open and close the liftgate as long as the vehicle is not running. The interior button will always work to open or close the liftgate whether the vehicle is running or off. I have tried to remember when going to the dealership for my oil changes to have them look at it and was not until today I did remember. The service rep walked out and ask me to unlock the vehicle with the fob. I did and she proceeded to hold the button down to open the liftgate with no luck. I mentioned I had read through the manual several times, trying what they suggested, to no avail. She tried several times and several different ways with no luck and finally stated there is definitely something wrong. When holding it down, she states you need to hold it down for 3 seconds to open it, you see the rear lights flash and I believe it beeps twice, but that is it. She also thought it can depend on a one/two/three-finger hold of the button?? You can hear, what sounds like the locking mechanism releasing, but it won't open. Due to the mileage, 55,000, we are out of warranty for the service, and the extended warranty will cover it but with the $100.00 deductible. Are we both missing the correct way to open the hatch via the outside button? Is there a way to reset that button? Thank you all for any assistance you can provide.