[ammcinnis]

Also why did subaru ditch harman as a hardware oem?

All the MY 2015-2019 head units (except base trim) were sourced from Fujitsu Ten (now Denso Ten). The high-end "HK" systems added a Harman DSP/power amplifier downstream of the F10 head unit, as well as matching speakers. Head units for base trim were sourced from Clarion.

At some point in the past, source code for the open-source software in the F10 head units was available for free public download. Of course, that OS source code, by itself, was of little practical use.

 

[SummersLimited]

I never got an email of my wife's 2017 Outback.
If I didn't look at MySubaru and this site I wouldn't have known about it.

 

[DAG]

Interesting that Outback Touring models are not included. Are they 4G?

I've got a 2018 Outback Touring and got the email today.

 

[DugsSin]

I've got a 2018 Outback Touring and got the email today.

X's 2.

 

[Malachi]

2018 Outback Premium and just received the email today.

 

[julerobb0]

All the MY 2015-2019 head units (except base trim) were sourced from Fujitsu Ten (now Denso Ten). The high-end "HK" systems added a Harman DSP/power amplifier downstream of the F10 head unit, as well as matching speakers. Head units for base trim were sourced from Clarion.

At some point in the past, source code for the open-source software in the F10 head units was available for free public download. Of course, that OS source code, by itself, was of little practical use.

The higher end models have a headunit sourced directly from harman. Looked up fcc ID. Although, harman's stuff is closed source. They keep it under lock and key.

 

[ammcinnis]

Looked up fcc ID.

It's been more than 30 years since I had a project requiring FCC compliance testing and certification, so I'm not up on current practices. But it makes sense that adding a Harman DSP/amp to a F10 head unit would require recertification of the complete system, as installed in a vehicle.

 

[18OutbackH6]

I got the email as well.

Given how buried this interface is, hopefully there are no second-order effects with the head unit when it's reinstalled.

Sent from my SM-N960U using Tapatalk

 

[jnmarshall]

I have not received any notice yet. Those of you that are receiving emails or letters are you currently active subscribers?

 

[jnmarshall]

I never got an email of my wife's 2017 Outback.
If I didn't look at MySubaru and this site I wouldn't have known about it.

Nothing about this at MySubaru. Just a note that I’m not subscribe to any services, my guaranteed trade, a $7 off oil change coupon and some trade up offers on 2021 models.

 

[walker]

the training information indicates this is complimentary for active subscribers only. The notification section specifically calls out active subscribers only for email notifications, so that makes sense.

I'm guessing if you were under warranty and didn't want to subscribe you could get whatever upgrade for free.... the one situation they show for someone without an active subscription is that the customer can sign up for a starlink subscription and then have the upgrade performed. That would also cover someone - say you sold the car, and someone wanted to subscribe to STARLINK, they'd get some notice they'd have to have a free upgrade performed at the dealer to sign up.

"Claim will be submitted as a Policy Adjustment; An active STARLINK Subscription is required prior to completing the complimentary update; if the customer is not an active subscriber and is interested in receiving the update/service, they have the option of enrolling in a STARLINK subscription first"

Subaru of America isn't upgrading all the cars, only the ones with active subscriptions.

 

[SummersLimited]

the training information indicates this is complimentary for active subscribers only. The notification section specifically calls out active subscribers only for email notifications, so that makes sense.

I'm guessing if you were under warranty and didn't want to subscribe you could get whatever upgrade for free.... the one situation they show for someone without an active subscription is that the customer can sign up for a starlink subscription and then have the upgrade performed. That would also cover someone - say you sold the car, and someone wanted to subscribe to STARLINK, they'd get some notice they'd have to have a free upgrade performed at the dealer to sign up.

"Claim will be submitted as a Policy Adjustment; An active STARLINK Subscription is required prior to completing the complimentary update; if the customer is not an active subscriber and is interested in receiving the update/service, they have the option of enrolling in a STARLINK subscription first"

Subaru of America isn't upgrading all the cars, only the ones with active subscriptions.

I have a active subscription on the 2017 but still didn't get a notification.
Dealer verified it was active and scheduled an appointment for the 30th
Since I made the appointment on the 18th it might have triggered not sending a email

 

[Marc Hufnagel]

OK they told me today they don't have the 'file' to update cars yet. Maybe Friday or Monday.

Also told me our 2018 has 4g hardware? hmmm

 

[Danver]

I have not received any notice yet. Those of you that are receiving emails or letters are you currently active subscribers?

I canceled my Starlink subscription on February 17 because the discount code no longer worked and it was time to renew.

I received the email about the update on March 22. The email does specify that an active subscription is required to get the free update. Most likely the system just hadn't caught up with my cancellation and that is why I got the email.

 

[SummersLimited]

Well my wife's 2017 Outback is in the service department queue for the update.
The Good news: for her car it is a firmware update
The Bad news: it appears it is as odorous as the USB Map update process. The service tech said it can take up to 2 hours to download and do the update. Some cars they have done the update to have aborted in the final step and they had to start over.

Stay tuned.

 

[Danver]

The Bad news: it appears it is as odorous as the USB Map update process.

Well that stinks.

 

[SummersLimited]

So after all day here is what they did

 

[Corwall]

My 2018 Outback was in for 3 hours for “completed” update. System did not work. Retuned Outback for update “reinstall”. System still did not work. Dealer now says DCM must be replaced and there are no updated DCM’s available anywhere in the US..... new units are on back order. No idea of when new DCM’s will become available.

 

[bluie]

My 2018 Outback was in for 3 hours for “completed” update. System did not work. Retuned Outback for update “reinstall”. System still did not work. Dealer now says DCM must be replaced and there are no updated DCM’s available anywhere in the US..... new units are on back order. No idea of when new DCM’s will become available.

My 2018 "failed" the update and the DCM unit is dead. Have to order new unit. I guess I will have to wait awhile. If this goes on for too long I will go after Subaru for a credit for the time it was out of commission

 

[bluie]

So after all day here is what they did
View attachment 507564

Was the DCM replaced? ZTX-43 shows as a "Fail Code" on my work order.