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My fiancee's 2016 Outback recently started having liftgate issues. It will open just fine but after it reaches max opening height, it will begin to fall down. The dealership said that the struts needed to be replaced. Maybe it's because I'm skeptical but it's only 3 years old and they're already worn out? Or is there something that needs reset? Any help is appreciated.
 

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If it isn't a powered liftgate, the struts are the only thing that hold it up.

If one of them is failing, the other one isn't strong enough to hold.

They'll need to be replaced as a pair. It should be under warranty and shouldn't take more than a couple minutes to do.

If it's out of warranty, you can find aftermarket struts for maybe $25 each and DIY.

I got some here:
https://www.liftsupportsdepot.com

a couple weeks ago to fix my daughter's tailgate. I made, I mean "let", her do it. It took less than 10 minutes.

They should last longer than 3 years, but sometimes one of them won't.

edit:

It's a 2 person job, though. One person really has to be a helper to make sure the tailgate doesn't fall. Setting a ladder or other prop under the tailgate when it's up is a good safety step.
 

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Agree with the above. Failing strut, easy to replace. No big deal.

And yes they can wear out after 3 years.
 
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