I took delivery of a 2018 Touring Thursday that has that HU.The first time he was in the car. Said he never saw it before. The second time I was just sitting in the car getting familiar with the head unit functions. Salesman said he couldn't report it to Subaru until I bought the car. I don't plan to buy that one! Just wondering if it was a wide spread problem.
I bought a 2018 Outback last month and I continue to have this problem. The touch screen becomes unresponsive but the other buttons like RADIO, PHONE, HOME, etc... all work when pressed. The knob also works for me and helps control Apple Carplay when this happens but so far I have not found an easy fix. I plan on taking it to the dealership for maintenance as soon as possible... I was hoping they would come out with an update for the system soon. Any help with this would be greatly appreciated.Test drove an new '18 Limited w/ Eyesight & Nav a couple of times. On at least 2 occasions on different drives, the head unit completely froze up. No response to soft or hard buttons or dials. Turned the car off and on again, but it was still frozen. Turned the car off and left it for a while, and all was OK again.
Has anyone else experienced this problem?:frown2:
Then you do the hokey-pokey and you turn your car around: that's what it's all about!If this happens again, pull over, turn your headlights off and on ten times, then bring it to dealer within a week. It saves the error file on the radio that can be only retrieved in a week or it gets erased.
The file gets sent to the engineers for analysis.