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2020 OB Limited XT
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336 Posts
Discussion Starter · #1 ·
I ordered my 2018 Outback 3.6R Limited on June 23 and took delivery on July 31 at Fitzgerald Subaru in Rockville, MD. It was one of the first 2018 models they received with the gray interior and it replaced a 2011 Outback 3.6R Limited which I purchased from them in June, 2010. My previous Outback had the black interior and after seeing the gray interior I would never go back to a black interior.

The 2018 Outback seems superior to the 2011 model in every respect. Unfortunately, I am experiencing an issue with the STARLINK system which I find to be extremely frustrating. Sometimes the STARLINK system will operate as expected in that it will “pair” with my iPhone5 and I can use the Phonebook screen for my contacts to make calls from the car. At other times the system will give me the screen, “No Contacts”, and at other times it will give me the screen “No Device Connected”. So far the STARLINK system operates in a random manner.

I e-mailed Customer Service at SOA and it took them almost three days to respond with a curt “take it to the dealer”. So far my dealer has no solution for my problem.

Specifically, I am asking that anyone on this message board who has a 2018 Outback with the STARLINK system to please respond to this thread with your experience to date with the STARLINK system. Together, we may be able to help SOA produce a solution to this issue.

Thanks in advance.

Fred Meloan
 

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2017 Outback 2.5i Limited
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1,107 Posts
Let's see, handful of members on here with 2018 Outback, and an even smaller subset of members with an ancient iPhone5.

Have you rebooted your phone recently?
 

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If it wasn't working with a different car, I would rebuild your phone. Very easy to do if you have a computer with iTunes on it- just plug phone in to usb. I usually do it after every few iOS updates as things get corrupted on the phone. You can also do it from the cloud if you don't have iTunes. Google "HT204184"
 

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2008 Subaru Tribeca
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928 Posts
There is an update for Starlink , take it to the dealer, may or may not fix your issue, but a good place to start.
 

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2017 Outback Limited 2.5, Twilight Blue/Ivory, Eyesight. Also 1995 BMW 525i with 240,000 miles
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2,426 Posts
If it wasn't working with a different car, I would rebuild your phone. Very easy to do if you have a computer with iTunes on it- just plug phone in to usb. I usually do it after every few iOS updates as things get corrupted on the phone. You can also do it from the cloud if you don't have iTunes. Google "HT204184"
Sorry, what do you mean "rebuild" your phone? I have an "ancient" iPhone 5 running ios 10.3.3. Thanks
 

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2020 OB Limited XT
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336 Posts
Discussion Starter · #6 ·
There is an update for Starlink , take it to the dealer, may or may not fix your issue, but a good place to start.
My information is that the 2018 has a new STARLINK system so it may be a bit early to expect Subaru to have a software update that will solve my issues. I have also "paired" another iPhone5 with my system and it has similar but not identical problems as those my iPhone is experiencing. I am hoping to learn from the experience of other owners but there is always the possibility that my iPhone has a bluetooth issue. I have had Apple re-set my phone and re-load all the software so hopefully my phone is not part of the problem.

So far I have not been able to get anyone to tell me if there is a TSB for the 2018 model year.

Fred Meloan
 

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2018 Subaru Outback 3.6R
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51 Posts
My information is that the 2018 has a new STARLINK system so it may be a bit early to expect Subaru to have a software update that will solve my issues. I have also "paired" another iPhone5 with my system and it has similar but not identical problems as those my iPhone is experiencing. I am hoping to learn from the experience of other owners but there is always the possibility that my iPhone has a bluetooth issue. I have had Apple re-set my phone and re-load all the software so hopefully my phone is not part of the problem.



So far I have not been able to get anyone to tell me if there is a TSB for the 2018 model year.



Fred Meloan


Fred are you using both Bluetooth and lightning? I haven't got my car yet but I would assume Subaru would have the same issues Ford and Honda have using two outputs at once. We can just use lightning and no Bluetooth on those and it works fine but connecting both causes havoc. Also invest in an Apple brand cable as well. Not logical but cable does seem to matter as well.


Sent from my iPhone using Tapatalk
 

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2020 OB Limited XT
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Discussion Starter · #8 ·
LastCaress77:

My iPhone5 is connected via BT only.

I am beginning to wonder if I am the only 2018 Outback owner on this forum.

Fred Meloan
 

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2018 Subaru Outback 3.6R
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LastCaress77:

My iPhone5 is connected via BT only.

I am beginning to wonder if I am the only 2018 Outback owner on this forum.

Fred Meloan


I would try just using the lightning cable. Bluetooth is wonky trying to send that much data and corrupts often. It's fine for compressed audio but data not as much. I travel for a living and get to see a lot of rental cars. Without fail most all of them fail over BT the more you send it. Hyundai for some reason is amazing and handles everything I throw at it but all others are a mess.


Sent from my iPhone using Tapatalk
 

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2014 2.5i PZEV Tungsten Outback Limited W/Moonroof, Accessory Value Package A.
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114 Posts
LastCaress77:

My iPhone5 is connected via BT only.

I am beginning to wonder if I am the only 2018 Outback owner on this forum.

Fred Meloan
Pretty close I bet. You are an early adopter, so don't expect there to be a bunch of people scrambling to answer your post. The few people that have 2018's are out enjoying their new rides.

Sorry I cannot help. Wish I could. :crying:
 

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Sorry, what do you mean "rebuild" your phone? I have an "ancient" iPhone 5 running ios 10.3.3. Thanks
Apple restored it for you... same thing. Try resetting the starlink app from the Home/config screen . Other option is plug it in via USB ( which the app says may be required for apple devices)
 

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2016 Outback Limited 3.6
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608 Posts
It is most likely Starlink and not your phone. It's a crappy system in general. I only used the Bluetooth connection when I had mine. It is also better to charge the phone with a 12v USB adapter vs plugging into the USB port.
 

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It is most likely Starlink and not your phone. It's a crappy system in general. I only used the Bluetooth connection when I had mine. It is also better to charge the phone with a 12v USB adapter vs plugging into the USB port.
He's trying to use his phone contacts. Why not use USB and CarPlay?
 

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Pretty close I bet. You are an early adopter, so don't expect there to be a bunch of people scrambling to answer your post. The few people that have 2018's are out enjoying their new rides.

Sorry I cannot help. Wish I could. :crying:

Anyone with an iphone 5 cannot be described as an "early adopter"
Seriously there is a reason smartphones don't have those tiny screens anymore. Upgrade that first then let worry about the Subaru side of the equation.
 

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2014 2.5i PZEV Tungsten Outback Limited W/Moonroof, Accessory Value Package A.
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Anyone with an iphone 5 cannot be described as an "early adopter"
Seriously there is a reason smartphones don't have those tiny screens anymore. Upgrade that first then let worry about the Subaru side of the equation.
Dude I was talking about 2018 Outback not Iphone LOL
 

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I have an 18 Outback and am having the same problem half the time starlink doesn't work. Even more annoying Iheart radio through Starlink has a much nicer screen layout and it seems to load about 20% of the time. I finally seem to having carplay working on a regualr basis. They need definite software updates. What annoys me as well is the fact that if I have a usb stick installed with my iphone connected it doesn't recoginize any media untill I unplug my phone. The only way to play youtube sound through car is bluetooth. I had a 14 Inifinit q50 and it was the first year of there intouch system and it was very slow and buggy no apps ever works. I don't think we are complete ginny pigs my understanding is that this info system was in the 17 imprezza.

Your not in this alone!

crm
 

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2020 OB Limited XT
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336 Posts
Discussion Starter · #19 ·
I think I have found the solution to my problem!

Good news! I may have found the source of my problem.

I have an iPhone5. Just to be sure that it was working properly I took it to Apple and got a new battery installed and a “re-set” of the iPhone system. That did not produce any change in my experience. Here’s what did:

When the phone was originally set up it copied all 330+ contacts from my computer. 99% of those contacts were e-mail contacts and thus not relevant to using the phone in the Outback. Yesterday I went thru the contacts and reduced the number to about 75 contacts which are telephone contacts. After I did this the system appears to be operating exactly as expected.

It’s too early to be absolutely sure so I will give it another week before I declare a victory. My theory is that the excessive number of contacts overwhelmed the BlueTooth “pairing” ability of the system and that is why it did not work as expected.

My $0.002. YMMV

Fred Meloan
 

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2018 Subaru Outback 3.6R
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Good news! I may have found the source of my problem.



I have an iPhone5. Just to be sure that it was working properly I took it to Apple and got a new battery installed and a “re-set” of the iPhone system. That did not produce any change in my experience. Here’s what did:



When the phone was originally set up it copied all 330+ contacts from my computer. 99% of those contacts were e-mail contacts and thus not relevant to using the phone in the Outback. Yesterday I went thru the contacts and reduced the number to about 75 contacts which are telephone contacts. After I did this the system appears to be operating exactly as expected.



It’s too early to be absolutely sure so I will give it another week before I declare a victory. My theory is that the excessive number of contacts overwhelmed the BlueTooth “pairing” ability of the system and that is why it did not work as expected.



My $0.002. YMMV



Fred Meloan


That would make a ton of sense. My work iPhone only has 30 contacts with full info and it generally works well syncing on various rentals so long as I use BT or lightning but not both. Will be interested to see on my personal iPhone how it handles 250 contacts!


Sent from my iPad using Tapatalk
 
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