I think they might have replaced the infotainment screen by mistake instead of the defective CCU. Obviously it needs to be fixed again.
This Service Information Bulletin addresses isolated customer concerns regarding the pictured CP1 BASE Model Center Information Display (CID) LOWER 7-inch display screen flashing, not responding to touch inputs and / or shutting off intermittently
my parents are having the same issue with the car radio so they will be bringing it in to the dealership whenever they take the car in for service.I would take it in, if for no other reason than to make them aware of the issue, even though it’s now working. You’re not the only one here who has had one issue or another with the infotainment head unit. It’s seemingly widespread and hopefully there will be a software update coming soon.
Mine (2020 Limited) goes in on 11/4 for the same thing.My new (5 weeks old) 2020 Outback radio the sound just stopped. Mute is not on. Everything else works fine. Screen everything. What could it be? I stopped and started the car a few times and that did not fix. same for FM/AM and XM stations. I tried again about 45 min later and the radio worked fine. Sound came back on. Is there something wrong with the radio? Should I take into dealership?