We have a 2011 Outback 3.6 which we bought in Aug 2010
For the first 30K miles, we had the oil changed at local oil change places at roughly 5K intervals and I changed the cabin air filter at 10K intervals and air filter at 15K.
For the 30K milestone, I figure it's a good idea to take the car to the dealer and get the 30K service ($499) done just to ensure the car gets a full check-up.
What you get for $499 is very little - oil change, some filter changes and a bunch of fluid checks and top offs. I do feel this is a rip off.
My wife took the car in for service, dropped it off and left with a loaner.
AN hour later they call her and tell her the car needs the following in addition
1. Differential Service @ $190
2. PowerSteering service @ $130
3. Fuel Induction service @ $110
4. Cabin filter & evap box cleaning @ $158
I was quite livid when I heard this and asked my wife to tell the dealer to just stop all work and give the car back as this completely feels like an attempt to fleece the customer. When she called them, she was told that the car had been drained of all fluid and they couldnt stop.
We agreed to let them complete the 30K service and do none of the other recommended stuff.
When she picked up the car, the oil light was on and upon complaining, they realized that oil level was low and had to be topped off.
I really feel at this point that the dealer is simply attempting to fleece us.
I'd like to figure out what the car really needs though since I would like to keep this car at least 10 years.
So, do I really need all the other recommended services that was offered by the dealer? I've never ever had to get diff service or power steering fluid replaced at 30K in any car. Is this necessary for the Outback?
Any advise appreciated.
P.S. Every time my wife takes the car in for oil changes, regardless of where, they always tell her that the air filter and cabin air filter are filthy and need replacement. I tell her to decline and once I'm home in the evening I pull out the filter and show her that they're perfectly clean.
Why do auto shops and dealers always attempt to fleece female customers?
Thanks
V
For the first 30K miles, we had the oil changed at local oil change places at roughly 5K intervals and I changed the cabin air filter at 10K intervals and air filter at 15K.
For the 30K milestone, I figure it's a good idea to take the car to the dealer and get the 30K service ($499) done just to ensure the car gets a full check-up.
What you get for $499 is very little - oil change, some filter changes and a bunch of fluid checks and top offs. I do feel this is a rip off.
My wife took the car in for service, dropped it off and left with a loaner.
AN hour later they call her and tell her the car needs the following in addition
1. Differential Service @ $190
2. PowerSteering service @ $130
3. Fuel Induction service @ $110
4. Cabin filter & evap box cleaning @ $158
I was quite livid when I heard this and asked my wife to tell the dealer to just stop all work and give the car back as this completely feels like an attempt to fleece the customer. When she called them, she was told that the car had been drained of all fluid and they couldnt stop.
We agreed to let them complete the 30K service and do none of the other recommended stuff.
When she picked up the car, the oil light was on and upon complaining, they realized that oil level was low and had to be topped off.
I really feel at this point that the dealer is simply attempting to fleece us.
I'd like to figure out what the car really needs though since I would like to keep this car at least 10 years.
So, do I really need all the other recommended services that was offered by the dealer? I've never ever had to get diff service or power steering fluid replaced at 30K in any car. Is this necessary for the Outback?
Any advise appreciated.
P.S. Every time my wife takes the car in for oil changes, regardless of where, they always tell her that the air filter and cabin air filter are filthy and need replacement. I tell her to decline and once I'm home in the evening I pull out the filter and show her that they're perfectly clean.
Why do auto shops and dealers always attempt to fleece female customers?
Thanks
V