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2011, Outback, 2.5I Manual
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9 Posts
Discussion Starter · #1 ·
My 2011 2.5I MT Outback has been a great machine for the most part except that there is a issue with the clutch spring popping out of position. It's happened (3) times in a 16 month period. I've discussed this with the service manager looking for a more permanent sollution and he said it's just poor design :confused: I'd like to have the entire clutch pedal assembly replaced but dealer says no... Has anyone else with the 4th Gen manual trans experianced similar issues?
 

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2012 Outback 2.5i Premium 6MT Built: 01/12, 2014 Forester CVT Limited
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71 Posts
No. The only thing my clutch has done is squeak a little when its cold. Goes away when the cabin warms up. What happens when the spring pops out? Pedal doesn't come back up?
 

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2011, Outback, 2.5I Manual
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9 Posts
Discussion Starter · #4 ·
The car is still drivable but there is less travel to the clutch and it requires more force to depress. When it pops out you'll hear a loud forcefull POP, also there is a small plactic clip that'll fall from the assembly to the floor mat.
 

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2013 Outback Limited 2.5i
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114 Posts
The car is still drivable but there is less travel to the clutch and it requires more force to depress. When it pops out you'll hear a loud forcefull POP, also there is a small plactic clip that'll fall from the assembly to the floor mat.
You are in lemon law territory now. If they can't fix the problem within 3 repairs you are entitled to a refund in most states. If you can't get some satisfaction from the subaru rep (like a new 2013), get a refund and purchase another vehicle. It will have only cost you interest paid or lost.. If you leased it, you should be able to terminate your lease without penalty.

Having a part fall out repeatedly and requiring increased pedal pressure is not a normal problem. It sounds like your dealer is incapable of fixing the problem, perhaps a new dealer can advise you better.
 

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2011, Outback, 2.5I Manual
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9 Posts
Discussion Starter · #6 ·
I took a look at the IL lemon law a while back and it had stated that the 3 repairs would need to take place within the first 12 months of ownership for the lemon law to apply. I'm out of luck... I'm going to try the SOA hotline 800-782-2783, I tried writing an email last week to SOA through the customer service web site and I didnt get any type of response. Bad customer service seems to be becoming more of the norm...
 

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2012 Legacy 2.5GT-L
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314 Posts
Is this the big torsion spring which is falling out? (the one which looks like two coils with a "U" in the middle, and has a hook/straight part which fits into each side of the clutch pedal lever) If it's that one, have you tried compressing it a bit to make it fit more snugly? Is the clutch lever bent/angled or something, so that it's rotating the spring out of it's mounting points? (it might not be the spring which is the problem) Looking at the service manual, it doesn't look like there were any changes since 2010, so it should be the same design as in my '12 Legacy, and it hasn't had any issues like that)
 

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2011, Outback, 2.5I Manual
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9 Posts
Discussion Starter · #8 ·
It's definitely the torsion spring that dislodging itself. No, I haven't tried any self repair. No obvious issues with bent parts or misalignment. I would like to see a schematic of the clutch pedal assembly, is there a resource available on the forum?
 

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2011, Outback, 2.5I Manual
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9 Posts
Discussion Starter · #10 ·
DrD, your awesome! I was able to talk the service manager into ordering a new torsion spring, hopefully this will help... If I can't get this resolved I'm going to look into another vehicle, probaly with and automatic.
 

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2011, Outback, 2.5I Manual
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9 Posts
Discussion Starter · #11 ·
Update

After much complaining to SOA they offered me two options, they would either give me 2000 credit towards a new Subaru or give me the 7yr Gold warranty. I took the extended warranty. Thanks for all the support. BTW the clutch spring problem is known by SOA
 
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