[kirtydandra]

If you can hear the actuator it's probably a safe assumption that's ok? My guess is there is a latch issue. If using the key doesn't do it either the only other way I can think of is to get inside and pull the hatch panel off from the inside. Then you'll have access to the latch and can possibly unstick whatever is hanging things up.

Hope that helps. I have unstuck many lift gates. Never a Subaru but I feel it's the same procedure.

 

[Wagondude]

More than likely, it is a rusty return spring on the hatch release handle. push the handle back toward the hatch ( the opposite direction of releasing the hatch). than cycle the lock again and see if it opens. If that allows you to get in. spray the handle hinges and spring with wd 40 or similar to loosen the rust then coat the spring with grease or anti-seize.

 

[mike.rs]

I was having the same problem with the hatch on my wagon. Once in a while I have to push the handle towards the front of the car while turning the key to unlock the hatch. Hope this works for you!

 

[lennydude]

You guys are spot on. I pushed the handle forward, unlocked it electrically, and then it opened.
Just needs some lubrication

Thanks for your responses...............much appreciated.

Lenny