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2020 Outback Limited XT (Canada)
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Discussion Starter #1
So my poor 2 week old Subbie is getting towed back to the dealership for the second day straight.

Yesterday I went to start it with the app, no luck. So bundle up to start the car, get into the car, hit the button... click click click click... Swear. Call 360 and get towed to the dealership. Service dept checks the battery, no bad cells, does a draw test, no issues. Charges the battery and sends me home. Today, same thing.

Not a happy owner today. :(. This is my first ever new car, and I wish it was a better experience.
 

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2020 Subaru Outback Touring XT Autumn Green
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So my poor 2 week old Subbie is getting towed back to the dealership for the second day straight.

Yesterday I went to start it with the app, no luck. So bundle up to start the car, get into the car, hit the button... click click click click... Swear. Call 360 and get towed to the dealership. Service dept checks the battery, no bad cells, does a draw test, no issues. Charges the battery and sends me home. Today, same thing.

Not a happy owner today. :(. This is my first ever new car, and I wish it was a better experience.
Oh that hurts. I hope they can figure out what is wrong. Odd that it isn't the battery. Maybe a bad starter or a bad connection to the starter?
 

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2020 Outback Limited XT (Canada)
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Discussion Starter #3
Oh that hurts. I hope they can figure out what is wrong. Odd that it isn't the battery. Maybe a bad starter or a bad connection to the starter?
Oh the battery was dead yesterday, just couldn’t find the reason.
 

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2020 Outback Limited XT (Canada)
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Discussion Starter #4
So car's at the dealer. I got a 2020 forester loaner. I miss my outback!
 

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Sorry to hear about your situation. This is probably completely unrelated to your problem, but our cars are continually trying to sense the key fob, and if the key fob is near enough, the car stays in a ready state that draws more electricity. That's why it's recommended if you're camping, not to have the key fob turned on near or inside the vehicle, as it will kill your battery.

Here's a video by a fellow Outback user on how to turn the key fob off temporarily

I wonder if it's possible that even with your key fob off or away from the vehicle, something else in the environment might keep the car in an alert state and draining.

Battery failure was reportedly a known issue in pre-production that was a concern prior to retail sales of the car. In other threads it's discussed that there was a problem with the battery suppliers and that if affects many brands of vehicles.

Hope your car is fixed quickly!
 

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2020 Touring XT, Cinnamon Brown Pearl
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413 Posts
Any chance that you have left the rear hatch in the open position overnight?
 

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2020 Outback Limited XT (Canada)
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Discussion Starter #7
Any chance that you have left the rear hatch in the open position overnight?
The first time I thought it was possible I screwed up in some manner like that, but after getting the car back after the dealer charged it back to 100% on the shop charger, I was extra careful last night and waited to see that all the interior lights and the headlights had gone off before closing the front door, so I'm pretty sure it was snug as a bug. Dealer said the battery tested fine. Although that was probably in a nice warm garage and not in the negative whatever it is was this morning.
 

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2020 Outback Limited XT (Canada)
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Discussion Starter #8
So service manager just called - my battery that passed testing yesterday today failed spectacularly. So dealership is going to replace the battery, yay! Should be back in my Subbie soon :)
 

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2016 2.5i Premium / 2020 2.5i Premium
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Hopefully it was the battery in the first place. Could still be something else - two deep cycle discharges like that within a day can ruin a battery.
Keep us updated!
 

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Bought a CPO 2016 2.5L Outback for daughter in February. We've had a number of dead battery episodes over the past months that are finally resolved. When the car sat for two days or more the battery was often too weak to start the car. At first, the dealer thought she was leaving something on. Nope. Next they replaced the small 365cca battery for the newer/larger 550cca. Nope. Daughter's drives are short (to/from school/work). So they did the TSB flash to improve alternator charging for short trips. Nope. Left it at dealer last week to test more extensively for parasitic drain. Said it tested fine in the morning. But later after actually driving it they found the Starlink assistance system was not shutting down after car turned off (tech noticed green light on) and battery was draining about 150ma. They isolated it to fuse #8 in the under hood fusebox (DCM fuse). They replaced the fuse and everything has been fine. They also replaced the battery under warranty as it had deep discharged so many times.

Although it took awhile to ferret out, our dealer was great to work with and gave us a loaner when the worked on it. May be unrelated to you, but check your car to see if the green light in between the SOS/Roadiside assist buttons is on when the car is shutdown and been sitting awhile. That would indicate the system isn't going to sleep and is draining battery.
 

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Bought a CPO 2016 2.5L Outback for daughter in February. We've had a number of dead battery episodes over the past months that are finally resolved. When the car sat for two days or more the battery was often too weak to start the car. At first, the dealer thought she was leaving something on. Nope. Next they replaced the small 365cca battery for the newer/larger 550cca. Nope. Daughter's drives are short (to/from school/work). So they did the TSB flash to improve alternator charging for short trips. Nope. Left it at dealer last week to test more extensively for parasitic drain. Said it tested fine in the morning. But later after actually driving it they found the Starlink assistance system was not shutting down after car turned off (tech noticed green light on) and battery was draining about 150ma. They isolated it to fuse #8 in the under hood fusebox (DCM fuse). They replaced the fuse and everything has been fine. They also replaced the battery under warranty as it had deep discharged so many times.

Although it took awhile to ferret out, our dealer was great to work with and gave us a loaner when the worked on it. May be unrelated to you, but check your car to see if the green light in between the SOS/Roadiside assist buttons is on when the car is shutdown and been sitting awhile. That would indicate the system isn't going to sleep and is draining battery.
Great tip about the green light. Seems odd that a bad fuse could cause that though.
 

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Great tip about the green light. Seems odd that a bad fuse could cause that though.
Not sure the fuse was bad. Replaced may have meant they pulled it and reset the circuit. As your are indicating, its seems goofy. But they did say they have never seen this exact condition before. The specific tech that worked on it wasn't there when I picked it up so just going off what was on the service report. Glad to report that daughter was at a conference for four days and the car sat unused. She had no issues when starting it up to come home. Whew! Prior to that it couldn't sit more than a day and a half without being unable to start.
 

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2020 Subaru Outback Touring XT Autumn Green
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Not sure the fuse was bad. Replaced may have meant they pulled it and reset the circuit. As your are indicating, its seems goofy. But they did say they have never seen this exact condition before. The specific tech that worked on it wasn't there when I picked it up so just going off what was on the service report. Glad to report that daughter was at a conference for four days and the car sat unused. She had no issues when starting it up to come home. Whew! Prior to that it couldn't sit more than a day and a half without being unable to start.
Yeah pulling the fuse probably rebooted it when plugged back in. Good news they sorted it out. I'll need to remember this one if it ever happens to us.
 
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