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If a tensioner broke and left a chunk behind I could see that taking a couple of hours to deal with. Does not sound like an unreasonable retail price to pay for the work involved.

I would not be too concerned with a quick squeak or two as the new belt will need a little time to stretch and settle, but keep your eye on this as it should not continue past the first few drive cycles.

There is the possibility that the broken tensioner & belt wear were just consequences of something else gone wrong. If one of the accessories or idler pulleys is having a problem, it could be putting too much drag on the rest of the system and causing this premature wear.
 
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