I remember a story concerning the last Mercury Topaz at a local multi-line dealer. (they sell GM/Ford/ Chrysler, both then and now). This was relayed to me by a mechanic there whom was replacing a speaker in one of the cars jammed in the showroom so he heard the whole affair.I crossed Bob Rohrman of the list of dealers that I would do business with in 1988 when the salesman tried to tell me what I wanted to buy. This was after I told him specifically what I was interested in. I promptly showed him that I knew much more about the cars that he was selling than he did and left him on the lot. It appears that the dealership has not gotten any better since then. Shame...
Unscrupulous dealers aren't smart enough to know that when you treat customers right they become repeat customers and bring their friends...I remember a story concerning the last Mercury Topaz at a local multi-line dealer. (they sell GM/Ford/ Chrysler, both then and now). This was relayed to me by a mechanic there whom was replacing a speaker in one of the cars jammed in the showroom so he heard the whole affair.
nice old guy comes in asking to order a loaded up then new 96 Sable jelly bean to replace the old worn out one he had. (like a 86 sable)
one of the owners comes out,...the one that works as the general manager, whom vaguely knows the customer, and proceeds to talk his ear off for 45 minutes... into taking that topaz that no one wanted period without even a test drive to see that it was a worse car then the nice customer came in.
that topaz had a little bonus cash "spiff" on it to whomever could sell it...... in this case,...maybe it took the general manager himself to take proper advantage of a senior citizen,...when the underlings would not go in for the kill to sell the worst piece of new junk on the whole lot.
Um, I'm from Lafayette, Indiana, lived there for 25 years before moving to Oklahoma.I've heard some people say some good things about Bob on a personal level but I have NEVER heard anyone say anything good about doing business with him.
Did you get a free book out of it? ....to recycle.Um, I'm from Lafayette, Indiana, lived there for 25 years before moving to Oklahoma.
I've had good experiences with Bill DeFouw Chevrolet and a decent experience with Mike Raisor Pontiac. (That was when I had to lemon-law the Isuzu Rodeo I bought - they were also the Isuzu dealer at the time.)
And I was working at the Subaru plant with I purchased a new Subaru through Bob Rohrman, so you would think they would treat me decently. I'd like to say that they did. I can't, but I'd like to ... I'll just leave the rest of it alone and silently agree with Kevin's appraisal of things.
Transmission. It was made by GM, in France, actually. Wouldn't stay in 4WD / 4 Hi, would just drop into neutral for no particular reason.what was lemony about your particular Rodeo.?
every new person has to read the owners book though, and be verbally quizzed on it to get a pay check. .... spare copies are chained up next to the toilet paper dispensers to study up on.I just came to find out that there is a whole new regime at Bob Rohrman Subaru in Lafayette. Apparently they cleaned house with a lot of their staff to include the firing of their General Manager and senior Sales Manager. Lots of turmoil apparently! Not any easier to work with from what I've been told.