scott used to work at brown, but has been gone 6 - 8 months ans is now back at school. he said that several dealers in the area of different brands have been going through a major mix up personnel wise. but he gave the above recommendation.Anyway, back to inde shops. The two places I've been recently that I've been rather impressed with are University Tire + Auto center. Which has about 4 or 5 locations int eh area now. They used to be one of the places that people complained about, but I think they've made a big step up in terms of customer service in the past 2-3 years.
The one I like most is a place called QuickLane. I know it sounds kinda cheesy but it's run by Colonial Auto Center which is one of the highest rated dealerships in the area right now. The technicians there are knowledgable and do good clean work from what I've seen. The manager there is really nice, and always helpful.
The one place I like better is Bob's Wheel Alignment, but I don't know if they do scheduled service work. They concentrate mostly on tires/suspension work I think but are deffinitely worth calling to ask. The best part about them, Bob (the owner) is almost always there to help customers, and as far as I can tell actually works in the shop still, so he's pretty well up to speed on what's going on with the cars they service and the proper way to handle things. Like I said I don't know if they do regular scheduled service work, but they're worth looking into.
Hope that helps!