My wife came in the house and told me the Subaru wont start.
This is what I found.
The positive terminal physically separated from the plastic case. The is approximately 1/16 of a inch between the two. The acid ruined the post and it fell apart. The ends of the wires were also damaged. I call the local dealer and they did not have the parts, and placed the order.
I got the car running and brought it to the dealer. They stated they would replace the battery and the post. I told the SA I wanted the cables, hold-down and the terminals replaced. He stated he would see what he can do. It should be as it was new. This failure was not due to abuse. I had brought it in previously but the SA did not write that portion on the ticket.
What is Subaru's Escalation path? How do you find the contacts?
Local SA
SA manager
Area manager
Regional manager
Thanks,
Brian
This is what I found.
The positive terminal physically separated from the plastic case. The is approximately 1/16 of a inch between the two. The acid ruined the post and it fell apart. The ends of the wires were also damaged. I call the local dealer and they did not have the parts, and placed the order.
I got the car running and brought it to the dealer. They stated they would replace the battery and the post. I told the SA I wanted the cables, hold-down and the terminals replaced. He stated he would see what he can do. It should be as it was new. This failure was not due to abuse. I had brought it in previously but the SA did not write that portion on the ticket.
What is Subaru's Escalation path? How do you find the contacts?
Local SA
SA manager
Area manager
Regional manager
Thanks,
Brian
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