If you drive with light throttle the dealer will probably never be able to replicate the problem you are having.I AM experiencing what I believe to be transmission issues with my 2015 Outback. It is the 3.6, automatic model. We have reported the issues to the dealer 3 times now and each time they say it is ‘not reproducable’. I have just left my car at the dealer to be looked at again and they told me they might need me to come and ‘drive the car’ so that they can see what is going on. Basically they implied both my husband and I were making this up and that if they couldn’t reproduce the problem then it doesn’t exist. I commute 30+ miles several days a week and if my car transmission blows up when I am on the freeway, I will definitely hold Suburu accountable (assuming I live to tell the tale ). I have also written to ‘Head office’ but haven’t heard back yet. I’m hoping they won’t ‘fob us off’ the way the local dealer appears to be doing.
The problems we have seen are as follows:
1. When starting the car from cold, for example, leaving the garage and then stopping with foot on break for a moment, the whole car can issue a really loud ‘clunk’ and shudder as if it’s trying to leap forward. The noise is easily audible from outside the car too so it’s loud!
2. On slight uphill slopes when driving under 10 miles an hour, the car can hesitate multiple times as if the transmission is slipping
3. When in stop/go traffic and accelerating from near standstill, car can hesitate as if transmission is slipping or not engaging
4. These issues are intermittent but on a bad day can happen many, many times, and on a good day, not at all.
My first Suburu Outback lasted over 200,000 almost trouble-free miles and it’s still being driven by its new owner! This current Outback has about 40,000 miles on it and has been ‘playing up’ for the last 6 months. When I come to think of it, from the first moment we owned it, we noticed that reversing out of our driveway (slight gradient), we would hear a clunk and have to wrestle a bit to get the car into reverse gear -it almost felt ‘sticky’. Perhaps this was indicative of what was to come?
There is ZERO doubt in my mind that Suburu knows it has a real issue and by offering an extended warranty is trying to make it sound like a positive. Interestingly enough, we have NOT received a letter about our 2015 model. I am worried now that because of the letters going out, the local dealer will have an even stronger inclination to ignore us in case we are ‘trying to take advantage’ of the ‘extended warranty’. It is so sad to me that a brand I have historically loved so much has come to this. It’s annoying and disappointing to have issues with a newish car, and then have a dealer treat you like a liar and ignore your genuine concerns. What would possess a normal person to go out of their way to put their car in the shop multiple times, be left without transport and lose their free time if they didn’t HAVE to do it? Nothing would make me happier than having a super reliable car that never went to the shop for anything other than a service. I get no joy out of having to waste time over and over again.
I think Suburu should have come clean and owned up to their being a problem and offered to put it right.
If we get any joy on this our 4th attempt, I will post and let people know.
My experience when driving with a Tech or service adviser is that they nearly always drive “spiritedly” (foot to floor).
I once owned a new 2006 Liberty/Legacy 2.5 manual which would often stall when letting out the clutch. The dealer could never replicate the problem but once they allowed me to show them the problem they called out the Subaru Australia technical team and after further investigation they increased the idle speed from 600 RPM to 750 RPM (from memory) and they then rolled out this change to ALL 2006 manual transmission Liberty/Legacy’s in Australia.
Hopefully they will clearly see the problem you are experiencing when they go for a drive with you.
I do also agree with the previous poster that some of the symptoms you are describing are typical CVT behaviour under light throttle. I owned a Honda Civic Hybrid CVT and it also exhibited the same symptoms under light throttle.