I went to this dealer this morning to get an oil change and tire rotation. After everything was done, I confirmed with the service writer that the tire rotation was done too.
When I got to the office an hour later, I noticed that they didn't actually rotate the tires. This is how I know: It just that happened a couple days before the service, some painter drop a bucket of paint next to my car, and small amount splashed on my tire. I remember it was right front tire because a little paint also splashed on the front corner and headlight but it was water based so easily wiped off plastic and paint, but not off the rubber tire.
So I thought that's fine maybe there was some mis-communication between the service manager/writer with the technician. So I called the dealer, and asked the service writer whether they have done the tire rotation or not. I told him upfront that I didn't think they did. He said he sure that they did. So I asked him to confirmed with his technician. So he checked with the technician and told me that the technician confirmed that tire rotation was done. And here when I told him about the paint marking. And he told me they didn't cross rotate, just switched front and back. I told him I am sure that is not done either. He said "I don't have reasons not to believe what the technician said"
About 5 minutes later, he called me back and apologized. He told me that the technician was mistaken my car with other cars he worked on between 8AM to 11AM
How many cars did he work on in 3 hours? Actually 2 hours because he probably spent 1 hours on mine.
And the reason he didn't rotate the tires because the thread is still the same. I told him the technician should have told him that earlier and put it on invoice, because I have the prepaid service plan
. That means the tire rotation already paid for.
He asked me to bring the car back and I said "No, thank you".
I told the service writer that I have given them enough chance to come up clean. If he was not sure, he should have reconfirmed it, again, with the technician.
I really don't know if this is a real dis-honesty and laziness or just mis-communication. But I cannot trust that dealer anymore.
Do you guys think they are dishonest or this is only a mis-communication? What do you think about the technician decision on not performing a service already paid and not putting on the invoice?
Would you go back to that dealer if you were me?