The other day I had my oil changed at a local Bay Area Subaru dealer and decided to have the tires rotated as well. When the service was complete, I decided to check if the tires were actually rotated and they were not. The reason I know is when I purchased the car there was a sticker on one of the wheels. Well that wheel was still at that position on the car. Also it was pretty clear the wheel locks were not touched.
I pointed this out to the SA and he went to check with the tech, who apparently admitted to it. The SA put on a show, and was stating how embarrassing that is and if he had any say the tech would be fired. They took the car back in, rotated everything as I watched, and I was on my way. He assured me his manager would contact me, that is not how they do business and I will definitely hear back. This happened yesterday and I haven't heard anything yet.
My question is, what would you all do in a similar situation? Should I contact Subaru corporate? Should I make contact with the dealer owner/service manager? Should I expect anything out of this(i.e. free service) or should I just be glad I realized it early on and go to a different dealer. Honestly this is Why I typically do all maintenance on my cars myself, it's the only way I know something was done right.
I pointed this out to the SA and he went to check with the tech, who apparently admitted to it. The SA put on a show, and was stating how embarrassing that is and if he had any say the tech would be fired. They took the car back in, rotated everything as I watched, and I was on my way. He assured me his manager would contact me, that is not how they do business and I will definitely hear back. This happened yesterday and I haven't heard anything yet.
My question is, what would you all do in a similar situation? Should I contact Subaru corporate? Should I make contact with the dealer owner/service manager? Should I expect anything out of this(i.e. free service) or should I just be glad I realized it early on and go to a different dealer. Honestly this is Why I typically do all maintenance on my cars myself, it's the only way I know something was done right.