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2017 Outback, 14 Jeep Grand Cherokee, 07 BMW E-93
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Most dealerships are independently owned and SOA may have some influence but not a great deal. This means they run their business as they choose to run it. If the dealership doesn't provide adequate answers I would just go elsewhere. I can't determine if this was a deliberate mistake or fraud however I would just go elsewhere and not recommend these guys to anyone if that gives you satifaction.

There is a reason I do all my own work on all my vehicles except for what little is covered under warranty...
 
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