2013 Subaru Outback 2.5i Premium CVT
I purchased my OB from Capitol Subaru. A few days after bringing her home I noticed a few minor cosmetic things on the car that I needed to address and called the service manager, but it was 5 minutes after hours so I called the next day. He was unavailable so they transferred me to his voicemail where I left him a detailed message including my cell phone number where he can reach me. This was 2 weeks ago, still no call...It was at Stevens Creek Subaru, I've been there one other time and thought the service was pretty good, though not the quickest. I'd really like to believe this to be a one-time situation, but it does make you wonder if it's a lazy tech or a bad dealer. From where I'm located Capitol Subaru and and Carlsen Subaru are a little further, though maybe worth a try.
I'll keep everyone updated on how/if this is resolved.