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'11 OB Premium 2.5 CVT Sky Blue
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65 Posts
Discussion Starter #1
I was pleasantly surprised when my wife picked up her '11 Outback from PA inspection/emissions and a few minor warranty items. At 22K miles, the left front caliper/pads were clunking on backing out of the driveway and on the first stop at the top of the street. Also, over washboard roads it sounded like an old Chrylser w/100K on it. Having been a mechanic, I figured it was probably either the caliper or the pads.

When I called to check if it was done, they listed the warranty items and then told me they replaced the pads for the noise. I was ready to unload, as I'd never have a dealer do this and no one contacted me for approval. They replaced them no charge, also the wiper blades no charge. I realize this is probably $100 parts value, but it really surprised me. I thought both were 'wear items' and usually subject to dealer charging full price.

The inspection fee is lifetime so the only charge was $38.00 for emissions testing. BTW what a PA state ripoff this is. Initially it was meant for all those non-cat vehicles and poorly tuned CO belchers. Now the state is still extorting that money from us when 99% of the cars on the road are all low emission, and those that have CELs get waivers or faked out passes on the machine, and go right back to polluting after 50 key-ons.

Whew, now I feel better...
 

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Somebody Else's XT
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14,437 Posts
If it wears out, it's a wear item. But if it had a defect within the warranty period? Sure, I'd expect a free or discounted replacement.

A pad probably cracked.
 

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1993 Legacy LSi with still functioning Air Suspension, 1999 Outback 2.5L 5MT lab Rat
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191 Posts
New Subaru's carry a 3yr/36K bumper to bumper warranty, that also includes items that are considered to be "Normal wear and tear"
 

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2011 SSM Outback 2.5i Premium
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2,103 Posts
My salesman (or the finance guy, I don't recall) made sure to point out that brake pads and wipers were covered under the 3/36, one time each.
 

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2011 OB 2.5 Limited
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188 Posts
BTW what a PA state ripoff this is. Initially it was meant for all those non-cat vehicles and poorly tuned CO belchers. Now the state is still extorting that money from us when 99% of the cars on the road are all low emission, and those that have CELs get waivers or faked out passes on the machine, and go right back to polluting after 50 key-ons.

Whew, now I feel better...

Oh, yeah, I miss living in that state...for a LOT more reasons than just this...which is just ANOTHER PA tax.
 

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2019 Jeep Rubicon Unlimited
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619 Posts
I've had brake pads replaced on both my STIs under warranty, no charge. On one of them, they replaced the the rotors, the other turned them. I even got my floor mats replaced in one (all the rubber nubs on the underside broke off.)

Wiper blades, clutches, lugnuts... pretty much everything but tires. The 3/36 warranty is pretty comprehensive.
 

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2013 OB 2.5i CVT Premium AWP
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66 Posts
My salesman (or the finance guy, I don't recall) made sure to point out that brake pads and wipers were covered under the 3/36, one time each.
it's not correct statement - I contacted SOA about 10 months ago and representative confirmed that there are no limitations for brake pads and wipers coverage.
 

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2012 Impreza Sport Ltd 2013 Outback Limited SAP
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1,495 Posts
My local dealer indicated that the wiper replacement was a one-time deal; however, they did replace them twice at no cost. Maybe just a "goodwill" gesture. They also "turned" the rotors twice on my 2008 OBS at no charge.
 

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'15 STi and '13 GTI
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1,009 Posts
I was pleasantly surprised when my wife picked up her '11 Outback from PA inspection/emissions and a few minor warranty items. At 22K miles, the left front caliper/pads were clunking on backing out of the driveway and on the first stop at the top of the street. Also, over washboard roads it sounded like an old Chrylser w/100K on it. Having been a mechanic, I figured it was probably either the caliper or the pads.

When I called to check if it was done, they listed the warranty items and then told me they replaced the pads for the noise. I was ready to unload, as I'd never have a dealer do this and no one contacted me for approval. They replaced them no charge, also the wiper blades no charge. I realize this is probably $100 parts value, but it really surprised me. I thought both were 'wear items' and usually subject to dealer charging full price.

The inspection fee is lifetime so the only charge was $38.00 for emissions testing. BTW what a PA state ripoff this is. Initially it was meant for all those non-cat vehicles and poorly tuned CO belchers. Now the state is still extorting that money from us when 99% of the cars on the road are all low emission, and those that have CELs get waivers or faked out passes on the machine, and go right back to polluting after 50 key-ons.

Whew, now I feel better...
If it wears out, it's a wear item. But if it had a defect within the warranty period? Sure, I'd expect a free or discounted replacement.

A pad probably cracked.
I take it neither of you bothered to read your warranty when you bought your cars?
 

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'11 OB Premium 2.5 CVT Sky Blue
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65 Posts
Discussion Starter #11
I take it neither of you bothered to read your warranty when you bought your cars?
In my experience I've found that wear items even though they may be 'covered' are a PITA item that dealers try to use as a pacifier.

No, I did not 'BOTHER' to read my warranty word-for-word as I'm sure you did.

Thanks for the SARCASM...
 
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