I recently took my car in to Subaru service for a battery replacement. When I got home, I discovered that the seat had a split a little less than 2". Upon talking to the service manager, I was told that it is common for these seats to do that through use and that their technician was not responsible. I weigh less than 100 lbs and can't imagine I caused this to happen! Years ago we had a Volvo that developed creases in the leather due to my 200 lb husband but I am the only driver and certainly not rambunctious when getting in the car! The service manager said he was going to contact Subaru but they are not responsible for the damage. All I know is that it was perfectly fine when I took it in and damaged when I brought it home. Has anyone had a similar experience? Any suggestions on dealing with Subaru? Thank you!
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