[Teamo]

I reference an A/C issue I have with my 2008 Outback XT in a previous post. My question here is, does anyone have suggestions on how to escalate a service issue above the dealership level? I have now had 2 dealerships that can correct the symptoms but not diagnose the underlying problem. Any information on steps forward would be greatly appreciated.

 

[subiesailor]

The single and only way to escalate a service issue is to simply call Subaru and get a service number registered with them. Then the local area Rep becomes the head guy who talks to the local Dealer to find out what they have not done - and then explains to them what they need to do to fix it etc.