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2021 MGM Outback 2.5i Premium with Tungsten Grey seats
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Did you have any add-ons like remote start installed? Trim pieces need to come out in order to access the areas needed for some of those installs. I had a similar issue with the A-pillar trim on my 2011, that part had to come out for the remote start install and they must have damaged it in the process. They ordered me a new one and it was fixed in a few minutes once it arrived and I went for the repair.
 
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