OK, my 2010 warranty is just about to expire and I went to my selling dealer for replacement of my drivers floor mat that is badly worn. They turned me down flat! ("normal wear" they say!)
I bitched to Subaru who said they would give me a 50% credit on a new one or go to another dealer. That's what I did. Dealer #2 gave me no trouble and ordered me a set of new mats. Obviously, I'm never going back to my original dealer now!
My question is why the discrepancy? Do dealers get charged for warranty issues? I would seem odd that dealer #1, where I have an established history including regular maintenance gave me grief and dealer #2 who doesn't know me from a bag of apples gave me no trouble whatsoever!