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2.5 L CVT
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Discussion Starter · #1 ·
Hey guys (and girls)
Kinda been a lurker here the last few weeks. Sort of. Don't actually own a Subaru yet. My wife and I just sold her car and we are going to Wagner Subaru in Ohio to buy an Outback tomorrow. I've always wanted a Subaru since I first saw the WRX. Anyways, looking forward to getting into a new vehicle! Any tips for a noob? We are getting the 2.5 L with moonroof and puddle lights. Here is the link.

New 2013 Subaru Outback 2.5i Limited w/Moonroof For Sale - | Fairborn OH | near Dayton, Springfield & Beavercreek Ohio |

We are getting 0.9 financing on the wagon. Sweet!
 

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Hopefully you aren't paying $32,360 for it.
Buy for low $29's or walk.
 

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2019 Subaru Outback 2.5i Limited
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Nope. We were told 29500. Sound good or should I haggle?
I would say that's fine. I bought my 2.5i Limited with moonroof (w/o puddle lights) for the same price. Sounds like a good deal to me.
 

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Discussion Starter · #5 ·
So we bought the car. Drove 30 miles and it won't start. We have called roadside assistance and it is being towed back to the dealership. The wait for the tow truck was almost as long as we have owned the car. Is this typical? Love the car hate roadside assistance.
 

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2019 Subaru Outback 2.5i Limited
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So we bought the car. Drove 30 miles and it won't start. We have called roadside assistance and it is being towed back to the dealership. The wait for the tow truck was almost as long as we have owned the car. Is this typical? Love the car hate roadside assistance.
I know this will sound really weird, but this morning when I left for work, it took three tries to start my new (4-month old) Outback. It would turn over, but not start. I couldn't even say what caused it, and it's fine now. Just random.

I can't say that any car, new or old, is without its potential flaws. When I purchased my 2009 Legacy brand new, on the 13th day I was driving up a hill and heard a loud "thump". I thought I just hit a pothole. Then the thump happened again, distinctly from the rear, and every single light on the instrument panel was lit. It would happen just when accelerating from a stop and shifting out of first gear. I was close to the dealer so I drove straight there. It turned out to be a bad transmission wiring harness. The dealer replaced it (free, of course) and I didn't have the problem again. I did, however, email and raise a stink with Subaru about my new car breaking and not certain there was no mechanical damage from the problem. I eventually got them to pay for a Subaru remote starter install.

The only other random problem I had with the Legacy, about another month after the transmission thump, was an unexplained electrical problem. I started the car after shopping and none of the lights - interior, dash, exterior, headlights - nothing worked. I turned off the car, restarted, and some instrument panel lights worked. Repeated the off/start process, each time some new lights returning to full function. It never happened again after that.

Anyway, after this long diatribe, I have only owned two Subarus and can't say whether the brand as a whole is prone to problems. In fact, I definitely hear more about how reliable they are much more than malfunctions, which I found through extensive research before purchasing my first Subaru. Despite my few issues, I'm on my second Subaru and have no intentions of ever purchasing another brand (other than a 60's American car for a hobby).

I seriously wouldn't think twice about it. Consider it the opening kink and feel confident that the remaining years of driving will be mechanically uneventful. I know there's no guarantee, but you'll have a long time to figure out that you made a smart purchase. Don't let this little quirk make you doubt Subaru.

Sorry to babble...
 

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Discussion Starter · #7 ·
Frustrating to say the least. My wife is going to need to get a ride to work and this means another trip to the dealership. To pick it up. Should I be compensated for our time? Should I demand a rental car?
 

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2019 Subaru Outback 2.5i Limited
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Frustrating to say the least. My wife is going to need to get a ride to work and this means another trip to the dealership. To pick it up. Should I be compensated for our time? Should I demand a rental car?
Yes, you should definitely get a loaner provided by the dealer. It's part of the included one-year warranty. I'm surprised they didn't offer you one right away. When I brought in my Legacy after 2-weeks, they got me a rental car right away and then traded that for an older Outback loaner for the remainder of that week. I was not without a car the whole time.

I can't say that you will be compensated for your time, but it doesn't hurt to send Subaru an email. They are usually good at customer service. I had to be blunt and actually say what I wanted as compensation. They did reimburse my $650 for the remote starter install.

Good luck. Let us know what happens and what turns out to be the problem.
 

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2019 Forester Sport. Love the Orange.
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My 2013 SAP went dead flat after about a month. Still don't know why. I pushed all the switches trying to figure out what was wrong so I'll never know if I left something on.:( Slow charged it back up and have been rock solid ever since. Maybe yours sat on the lot a bit and was never/rarely started. Sometimes stuff just happens. A free loaner is absolutely in order.
 

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I wonder if this is 2013 problem. I had 2010 (for two years) and 2012 (1 year), never have any sort of problem.
Actually this is the first time I heard such problem, but I haven't been hanging around here for a while.
 

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Discussion Starter · #11 ·
Apparently when they want to go fill up the tank yesterday it had a dead battery. Someone had left the dome light on and drained the battery completely. The technician had to jump the car, fill it up with gas, and drove back to the lot. When we got there the car was sitting in the lot running. Today the technician replaced the battery and told me they check engine light was due to the crank angle sensor. He call me back at lunch and said that car is "perfect". Now my wife and I both have to drive 30 miles back to the dealership pick it up and drive back home that takes at least an hour and 15 minutes. Can you say free oil change?
 

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Apparently when they want to go fill up the tank yesterday it had a dead battery. Someone had left the dome light on and drained the battery completely. The technician had to jump the car, fill it up with gas, and drove back to the lot. When we got there the car was sitting in the lot running. Today the technician replaced the battery and told me they check engine light was due to the crank angle sensor. He call me back at lunch and said that car is "perfect". Now my wife and I both have to drive 30 miles back to the dealership pick it up and drive back home that takes at least an hour and 15 minutes. Can you say free oil change?
Not uncommon - a new car can sit in a impound / import lot for some time - then on a train - then on a truck - then sit at the dealer. Put a battery through some cold temps and no fresh charge and it will get soft - kill it leaving a light on during dealer prep etc and your buyer might be calling you very soon with a non start due to a dead battery. It takes a pretty decent drive to get a batter charged all the way back up. Also if the battery was killed and was in bad shape before having a light left on - it may not actually accept a full charge and need to be replaced.

So if they didn't replace the battery for you - keep a close eye on it for a bit make sure the battery seems healthy and is giving you a strong start etc.
 

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Get the dealer to change the battery. My 2010 has to get a new battery under warranty. It was acting weak, you can hear it when starting.... car battery is design for quick powerful boost, not a slow long leak like a dome light or cell phone charger.

Also, to test how goood is your battery, charge a few cell phone at the same time(esp. Those 4g-lte ones) on short trip. And listen to the car when you restart the car. Bring a jump start cable or battery pack with you.
Never charge a cell phone with engine off for long time.

Good luck and congratulations on the new ride
 

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Discussion Starter · #14 ·
The dealer replaced the battery rather than charge the existing one. I think that was the right thing to do. They also offered to give me a free oil change, I told him I like to do that myself. He went to the back got 6 qts of oil, a filter and a crush washer. He said "this ones on us". He also told me they had a "staff meeting" about jumping new a car before the buyer picks them up.
 

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Check the label on the drivers door jamb to find out when the car was born. It could have been sitting a while and the battery went bad.
 
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