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Discussion Starter #1
I have a 2019 Outback Ltd with the Homelink. The performance of the HomeLink is unacceptably poor. While it works when the car is in the garage and directly under the door opener, it will only send a signal that operates the door when the OB is very close to the garage and at a certain angle, and then only intermittently - sometimes it works, many times it does not. This contrasts with my 2017 Forester that operates the same door from the street in front of my house and practically everywhere on a 120' by 120' L-shaped driveway.

I brought it to my dealer, he tested it and claimed that it worked according to the tests they use. I sent a request to Subaru USA headquarters, described the problem, told them that I had the Forester that worked fine, but the OB was poor and unacceptable. I asked them to replace the unit. The declined to do so. I took the car back to the dealer who said they their service department would work with a specialist at Subaru technical support, but the specialist claims that "if the unit works, then they can't replace it." While the unit sometimes works, and clearly is passes some test that the dealer service uses, it does not pass a customer performance test. My dealer's shop has automated doors that open when a car pulls up. I asked the service advisor if they would call for service if those automated doors did not open every time they were triggered. He said yes. I agreed, and said that I was in the exact same situation with my home door. He apologized, but claimed there was nothing he could do until the headquarters authorized a repair or replacement.

Has anyone experienced a similar problem with their 2019 Outback HomeLink? If so, how did you resolve the situation?
 

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2008 OB Limited 2.5i, Portland OR USA
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Since the Forester works OK at quite a distance, it's probably not the receiver in your door opener. But do try two other tests; this might help to diagnose it:

1. Put a regular tungsten filament bulb in your opener instead of an LED bulb and try the range again, just in case it's that. They have been known to cause problems.
2. Switch the Forester's mirror and this one, if the connectors are compatible. If the problem stays with the mirror, not the car, then it's definitely this unit.

I would suspect this is an antenna problem, and I highly doubt that the dealer's test looks at the field strength of the transmitted signal at a specified distance, which is the only way this sort of thing can be verified. They probably just temporarily load a code into the unit and look to verify the integrity of that code being sent to a black box test unit on their bench that lights up good or bad indicators.

I would escalate this once again to Subaru USA with this new data, and if that's still stonewalled, try Gentex - they OEM the unit to Subaru.
 

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19 2.5i OB LTD w/SSD Strt Twr Brc + OEM 19mm RSB
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@jon_tlv I have a Homelink auto-dimming mirror in my '19 OB LTD, and there is no problem activating the door when I'm nearing the house 50ft away or more. More than likely it is the mirror unit that is faulty, probably it's connection to it's antenna.

You could try the Forrester mirror in your car, but what it's likely to tell you is the Forrester mirror works, and you already know that. All you'd be proving is what you already know.

Recommend you go through the process of pairing another button to the opener. I doubt this will change anything because I think it's an antenna problem in the mirror or another printed circuit / integrated circuit problem, but worth a shot. If there is a reset procedure for the mirror, try that first, then program another button.

If that does not work, ask at another dealership if they'd be willing to let you try a replacement mirror from their parts department. You probably "goofed" by being honest and telling them it worked but at a very short distance and only occasionally. You probably should have just told the dealership it doesn't work.

If it were me, I would have asked the service writer to demonstrate the mirror working properly.

I highly doubt the dealership has a test for determining the radiated field strength of the transmission from the mirror to see if it were in spec. To do so would be to have very sophisticated equipment like the FCC has for testing the radiated field strength of Gentek and other devices. You can find an example of one of these tests online...

The best they could have done was to link/pair it to some receiver (maybe an indoor light switch receiver) and activate it, then see how far away from the vehicle they could still activate it. While they might have done the former, it's not very likely they did the latter because in a shop environment, they are most likely to have many sources of electromagnetic radiation that would interfere with a Homelink transmitter and receiver.

Your dealership isn't working for you, and Subaru's policy of making the dealership replicate a problem before replacement is broken in a case like this.

If it were me, I'd be willing myself to just foot the bill for a replacement mirror (about $250) and pay restocking fees if necessary. If the replacement worked, I would contact Subaru and explain the length to which you went to diagnose and resolve the problem on your own. Provide them documentation of the invoice. Ask for complimentary service if they won't compensate you directly.

How bad. I guess you need to do some more testing on your own to prove what you already know. Embarrassing.
 

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2015 Outback Limited, 2018 Lexus LX570, 1998 Toyota LC 100, 1987 Toyota FJ60
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Check what you have in your garage that may be causing interference. My Homelink opener works perfectly all spring, summer, and fall. Then it stops working. Thought there was an issue with the transmitter but nope. Occurs every year around this time. Turns out it is directly related to my wife's high tech treadmill. When it is stored during the warm months it is folded and pushed in a corner. Homelink works great. When it is rolled out in the 3rd bay of the garage and unfolded, I suddenly have all kinds of issues.
 

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Discussion Starter #7
Thanks to all of you who have responded. I reset the HomeLInk and re-programmed the button. The signal seems to work a little better, but only a little. I will try the recommend swap when I have the time, and have both cars at home at the same time. If I get noticeably better response from the Forester mirror in the Outback, and lousy performance in the Outback mirror put into the Forester, I will likely continue to pursue the issue with Subaru corporate.
 

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I have a 2019 Outback Ltd with the Homelink. The performance of the HomeLink is unacceptably poor. While it works when the car is in the garage and directly under the door opener, it will only send a signal that operates the door when the OB is very close to the garage and at a certain angle, and then only intermittently - sometimes it works, many times it does not. This contrasts with my 2017 Forester that operates the same door from the street in front of my house and practically everywhere on a 120' by 120' L-shaped driveway.

I brought it to my dealer, he tested it and claimed that it worked according to the tests they use. I sent a request to Subaru USA headquarters, described the problem, told them that I had the Forester that worked fine, but the OB was poor and unacceptable. I asked them to replace the unit. The declined to do so. I took the car back to the dealer who said they their service department would work with a specialist at Subaru technical support, but the specialist claims that "if the unit works, then they can't replace it." While the unit sometimes works, and clearly is passes some test that the dealer service uses, it does not pass a customer performance test. My dealer's shop has automated doors that open when a car pulls up. I asked the service advisor if they would call for service if those automated doors did not open every time they were triggered. He said yes. I agreed, and said that I was in the exact same situation with my home door. He apologized, but claimed there was nothing he could do until the headquarters authorized a repair or replacement.

Has anyone experienced a similar problem with their 2019 Outback HomeLink? If so, how did you resolve the situation?
If mine is pointed towards the garage, it opens fine. From a good distance too. I always back into the driveway, and right in front of the door it won’t open (rear gate about 4 feet from the door). Of I hold one hand up in front of the emitter on the front of the mirror at about a 4 inch distance, hit the button with the other hand, the door will open every time while backed in.

Dunno.
 

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I have a 2018 and this just started the other day. It used to work from a good distance away, but now I have to get right in front of the door. And even then it could take repeated pushes of the homelink button on the mirror before it works. I am stumped too.
 

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any changes to the car - addition of a camera or other electronics or stuff near the mirror (like awesome fuzzy dice) ? any changes in the garage near the opener? Things that create radio frequency interference can impact the performance of the remotes (including the homelink mirror one).
 

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2019 Outback Touring 2.5
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My 2019 works from 3-4 houses away. Any chance the dealership will loan you out another Outback and see if you can program that Homelink? If there is no difference probably not the OB fault. BUT if the other OB works better than you have an argument thta your unit is defective somewhere.
 

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I figured out the problem is on my end and not the vehicle. I tried the original opener and it does the same thing. I just installed a metal roof but don't think that's the problem. I think that the opener's RF is going bad. Strange.
 

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19 2.5i OB LTD w/SSD Strt Twr Brc + OEM 19mm RSB
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It's likely the metal roof. You are living in a partial "Faraday Cage". I'd try this: I'd get a cheap spool of 14 gauge wire and extend the antenna out to the front of the garage door. There are actually some YouTube videos on extending the GD opener antenna with great results...
 
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